Reinsurance Credit Control Operations Analyst (Fiduciary)

Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.

Guy Carpenter is a brand of Marsh Philippines.  Guy Carpenter is actively seeking qualified candidates for this role in Manila, through a new Guy Carpenter business division to be established within Marsh Philippines.

Reinsurance Credit Control Operations Analyst (Fiduciary)

(Junior and Senior Levels)

We will rely on you to:

• Record all activities in the workflow system to meet established payment, reporting, reconciliation and compliance requirements.

• Serve as client contact for day-to-day needs and provides answers to standard questions related to payment and activity. Elevates client questions to senior team members as needed.

• Identify cash flow problems/exposures, Client Support Services (CSS) Dashboard efficiency issues, or service delivery concerns and make recommendations and articulate impact of suggested options to senior team members.

• Maintain collaborative relationships with clients, prospects, and team to provide best in class service and drive growth.

• Assist with Request for Proposal (RFP) activity by providing accurate and on-point reports on collection/remittance processes.

• Participate in team meetings and professional development activities in order to develop skills by engaging with others in the sharing of opinions, ideas, knowledge and solutions.

• Assist in reconciling the outstanding fiduciary balances with clients and reinsurers.

• Follow up with clients and reinsurers for receivables.

• Propose and issue payments to clients and reinsurers.

• Assist in analyzing fiduciary metric balances.

• Minimize company’s exchange exposure when dealing with multi-currency.

• Assist with ad-hoc request as and when required.

What you need to have: 

• Successful management of workload; with an ability to manage expectations of all clients and stakeholders.

• Prior experience of working in credit control and/or fiduciary within the Reinsurance sector would be a plus.

• Strong communication and negotiation skills, both written and verbal

• Ability to engage, influence and negotiate with clients, market contacts and colleagues in a professional manner.

• Strong creative problem-solving and analytical skills.

• Ability to work independently as well as within a team.

• Proficiency in Microsoft Office.

• Ability to work daytime in alignment with Asia time zones as this role covers Asia portfolio.

• Junior Levels 2-3 years work experience

• Senior Level 4-7 Years work experience

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH / Guy Carpenter

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.