Facultative Reinsurance Claims Servicing Technician

We are looking for a skilled individual to join us as a Facultative Reinsurance Claims Servicing Technician , located in Manila, Philippines . This hybrid position requires presence in the office at least three days a week.

Join a global organization where your efforts will directly support business operations and supplier partnerships worldwide. In this role, you will utilize your experience and have the opportunity to grow in a progressive position offering comprehensive end-to-end responsibility for a client portfolio. Become part of a global company that collaborates with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk.

Facultative Reinsurance Claims Servicing Technician

What can you expect:

• Work with reinsurance professionals with experience and technical knowledge within major or commercial lines of business

• Apply your experience and further develop within a role that is truly progressive and offers full end-to-end responsibility of a client portfolio

• Be part of a global business that works with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk

• Gain significant experience of working within a technical capacity for a broker

What is in it for you?

• Be part of a reputed and recognized brand in the industry by working with and learning from industry leading experts in the field

• Unprecedented opportunity to meaningfully impact our clients and make a difference

• Access to Employee Resource Groups that provide mentorship and development opportunities

We will rely on you to:

• Manage claims for assigned geography/Clients - log and process client claim notifications within strict time frame and inform the markets of those losses

• Duties to support client base include transactional processing, follow up and securing reinsurance recoveries, collateral, and timely and accurate system entry of all assigned client activity

• Ensure assigned tasks are actioned accurately and in a timely manner ensuring Service Level Agreements (SLAs) are adhered to

• Promote, build, and maintain relationships with Brokers, Clients and Markets

• Utilize system tools to manage all transactions, ad hoc reporting, payment of funds and management and transactional processes in efficient, regulatory compliant manner

• Promote new process improvement ideas leveraging technology solutions

• Thorough checking of all contract placement for the risk (co-insurers. retro covers, policy cover, T&Cs) and seeking more info from the Client as necessary.

• Review and respond to queries from markets on active losses.

• Verify the cash calls against reports and supporting documents, get markets agreement and process on system to generate and send out invoices to markets

• Chase payments from monthly reports shared by finance, Review claims statistics during renewals, Review outstanding claims statistics sent by markets

What you need to have: 

• Prior experience working in a technical capacity in reinsurance particularly as Claims technician

• Successful management of workload; with ability to manage expectations of clients and brokers

• Ability to engage, influence and negotiate with clients, market contacts and colleagues in a professional manner

• Strong communication skills, both written and verbal

• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required

What makes you stand out:

• Highly motivated and meticulous

• Strong creative problem-solving and analytical skills

• Able to multi-task and work well under pressure

• Able to work independently as well as within a team

• Prior experience working in a Reinsurance broking set-up

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.