Customer Service Officer - Document Chasing
Tiger Global Business Services Inc.
About Tiger Global:
Tiger Global is a PH-based outsourcing organization providing staff and services to businesses in the UK. We specialize in connecting skilled Filipino professionals with UK-based companies across various sectors, ensuring a supportive and growth-oriented work environment.
About the Client:
This role supports a UK-based legal and operations team handling client cases that require timely collection and verification of legal documents. The client operates in a regulated environment and places a strong emphasis on customer experience, accuracy, and case progression.
About the Role:
We are looking for a Customer Service / Legal Documents Chasing Officer to provide high-quality client support by proactively following up on outstanding legal documentation and ensuring cases move forward without unnecessary delays.
You will act as a key link between clients, the call centre, admin teams, and solicitors—handling follow-ups, onboarding calls, and document verification while maintaining accurate records in the CRM and case management systems.
If you are confident speaking with clients, highly organized, and comfortable working in a process-driven environment, this role would be a great fit.
What You’ll Do:
Customer Service & Communication
• Act as a primary point of contact for clients, admin teams, and the call centre regarding outstanding documentation.
• Proactively follow up with clients for required documents via phone, email, and approved communication channels.
• Clearly explain document requirements, acceptable formats, and submission timelines.
• Provide accurate and timely updates on case progress.
• Handle client queries and concerns professionally and calmly.
Document Management
• Monitor case files to identify missing or outstanding documents.
• Follow up on document requests to ensure timely completion.
• Review submitted documents for completeness and flag discrepancies.
• Upload, log, and maintain documents accurately within internal systems.
Onboarding & Verification
• Conduct onboarding / hotkey calls between clients and solicitors.
• Verify client details accurately and confirm understanding of next steps.
• Record detailed call notes and outcomes in the CRM system.
Case Progression & Administration
• Support efficient case progression by minimizing delays caused by missing documentation.
• Maintain detailed records of correspondence and actions taken.
• Escalate persistent issues or delays to senior team members when necessary.
•Provide administrative support to wider legal or operations teams as required.
Compliance & Quality
• Adhere to company policies, data protection laws, and compliance standards.
• Maintain strict confidentiality when handling sensitive client information.
• Follow quality control procedures to ensure accuracy and consistency.
Follow-ups & Escalation
• Perform regular follow-ups to ensure cases move forward smoothly.
• Identify unresponsive cases and escalate when required.
• Recommend next actions such as final follow-up, escalation, or closure.
What We’re Looking For:
Essential
• Strong customer service and communication skills (verbal and written English).
• Experience chasing information or documents in a professional setting.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple cases and priorities simultaneously.
• Confident using IT systems, email, and CRM or case management tools.
• Amenable to an onsite or hybrid work setup in Alabang.
Desirable
• Experience in a legal, conveyancing, or financial services environment.
• Familiarity with solicitors’ processes and legal documentation.
• Experience working in structured, performance-driven environments.
Benefits:
• HMO coverage from Day 1
• Paid vacation and sick leave from Day 1
• Regular UK business hours (no shifting schedules)
• Opportunities to work with international clients
• Supportive and growth-oriented work environment
- ...Description The Customer Service Representative is responsible for document chasing and ensuring timely follow-up on customer inquiries. Handle customer inquiries and provide accurate information. Follow up on pending documents and ensure timely processing. Maintain...
- ...administrative tasks including data entry, filing, photocopying, scanning, and document preparation Maintain, organize, and update electronic and physical filing systems Monitor and manage office supplies, placing orders when necessary Answer and direct phone calls,...
- ...Description Provide exceptional customer service to clients via phone, email, and live chat. Assist customers with inquiries, issues, and product information in a timely manner. Document customer interactions and feedback accurately to improve service quality...
- ...Position Title: Document Controller (Engineering) Location: Alabang Setup: Onsite Schedule: Dayshift Salary: 18k - 20k... ...cycles. Distribute and track drawings and documents to and from customers via email or dedicated customer portals. Ensure correct...
- ...Description Maintain and manage project documentation in compliance with company standards. Ensure all documents are accurately version... ...: Proficiency in document management software and MS Office Suite. Qualities and Traits: Strong attention to detail and...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Hybrid RESPONSIBILITIES: •... ...entry system or other relevant applications. • Manages documentation of all call information according to standard operating procedures...- ...Description Provide exceptional customer service through various communication channels. Assist customers with inquiries, issues, and... ...comprehensive knowledge of services and products offered. Document customer interactions and feedback accurately in the system....
- ...Process customer/client data accurately and efficiently Review and validate documents and account information Maintain accurate records in company databases Perform data entry and report generation Ensure compliance with company policies and procedures Coordinate...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely manner... ...feedback and suggest improvements to enhance service quality. Requirements Educational... ...solutions. Working Conditions: Office environment; may require occasional weekend...
- ...You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle... ...concerns efficiently and professionally Document interactions accurately in the system...
- ...Description Provide exceptional customer service through various communication channels. Assist customers in resolving inquiries and... ...Positive attitude and empathy towards customers Working Conditions: Typical office environment with potential for remote work...
- ...high quality and integrity of release of reports prior sending to customers. Understand the methods and technologies utilized and... ...chromatography and mass spectrometry Strong MS Excel skills and MS Office programs SAP knowledge is an advantage Communicative and...
- ...Description Provide exceptional customer service and support to clients via phone, email, and... ...level of customer satisfaction. Document customer interactions and feedback accurately... ...procedures and guidelines Working Conditions: Fast-paced office environment...
- ...Job Brief: We are seeking a Customer Service Representative (CSR) to be the first point of contact for our customers. The CSR will address... ..., troubleshooting product or service issues, and documenting customer interactions. Key Responsibilities: Respond to...
- ...Description Serve as the primary point of contact for customer inquiries, providing accurate product and service information. Resolve customer complaints... .... Maintain and update customer records, documenting interactions and transactions. Collaborate with...
- ...Description Provide exceptional customer service through various communication channels including phone, email, and chat. Assist customers... ...products and services to provide accurate information. Document customer interactions and maintain detailed records of...
- ...is looking for a reliable, organized, and detail-oriented Customer Account Officer / Dispatcher to join our transport operations team in... ...Prepare and maintain records, reports, and other operational documents Handle data entry and documentation accurately Assist...
- ...Description Assist customers with inquiries and issues via phone, email, or chat. Provide... ...accurate information about products and services. Resolve customer complaints in a timely and professional manner. Document and manage customer interactions using our...
- ...applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies....
- ...Description Provide exceptional customer service support via phone, email, or chat. Assist customers with inquiries, resolving issues... ...of products and services to effectively assist customers. Document customer interactions and feedback accurately. Work collaboratively...
- ...Description Manage customer inquiries and provide professional support via phone and... ...Assist customers in navigating products and services effectively. Resolve issues and... ...high level of customer satisfaction. Document customer interactions and feedback for continuous...
- ...Description Provide exceptional customer support through various channels, including... ...maintaining a high level of satisfaction. Document interactions and troubleshoot customer... .... Maintain knowledge of products and services to effectively assist customers....
- ...Description Assist customers with inquiries and provide information regarding products and services. Resolve customer complaints and issues in a timely manner. Maintain... ...tasks. Working Conditions: General office environment with a need for flexibility in working...
- ...Description Provide exceptional customer service through various communication channels. Assist customers with inquiries, issues, and product information. Document and resolve customer complaints effectively. Collaborate with team members to enhance customer...
- ...Description Manage incoming customer calls and address inquiries promptly and professionally. Provide accurate information regarding products and services to customers. Document customer interactions and maintain records of customer feedback. Assist in resolving...
- ...Description Manage customer inquiries via phone, email, and chat to provide timely assistance... ...ensuring customer satisfaction. Document customer interactions and maintain... ...Collaborate with team members to improve service delivery and customer experience. Requirements...
- ...We are seeking a Customer Service Representative (CSR) to provide exceptional support to customers by addressing inquiries, resolving issues... ...and concerns in a timely and professional manner. Document customer interactions and maintain accurate records in the CRM...
- ...Description Provide excellent customer service by responding to customer inquiries via phone, email, and chat. Troubleshoot customer... ...knowledge of products and services to assist customers better. Document customer interactions and feedback for quality assurance and...
- ...Description Respond to customer inquiries via phone, email, or chat in a timely and professional... ...accurate information about products and services to customers. Resolve customer... ...while interacting with customers. Document customer interactions and feedback to improve...
- ...Job Summary We are seeking a customer-focused and professional Call Center Agent to join... ...outbound calls, provide excellent customer service, resolve customer concerns, and ensure a... ...or account verification as required. Document customer interactions and maintain...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Officer - Document Chasing. Be the first to apply!
