Customer Service Representative
Full-time
Metacom Careers
Description - Assist customers via phone, email, and chat, addressing inquiries and resolving issues effectively.
- Provide accurate product information and troubleshoot customer problems promptly.
- Document customer interactions in the CRM system for future reference.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Follow up on customer interactions to ensure full resolution of their concerns.
Requirements
- Educational Qualifications: Bachelor's degree in a relevant field preferred.
- Experience Level: 0–2 years in a customer service role.
- Skills and Competencies: Proficient in English language, excellent customer service skills, experience in a call centre environment.
- Qualities and Traits: Strong communication skills, empathetic attitude, ability to handle stressful situations.
- Working Conditions: Primarily office-based, may involve evening and weekend shifts.
Vacancy posted 6 days ago
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