Key Account Specialist
Full-time
Dempsey Resource Management Inc.
Key Responsibilities: - Acquire and maintain strong, strategic relationships with key clients, decision-makers, and both offline and online merchant partners.
- Gain deep insight into client goals to deliver tailored solutions, manage conflicts, and resolve client issues professionally.
- Collaborate closely with internal teams (technical support, product development, customer service, and back-office operations) to ensure seamless service delivery and system uptime.
- Onboard and support merchant partners for services including bill payment, mobile load, ticketing, and e-wallet top-ups.
- Track key account metrics, monitor sales performance, spot growth opportunities, and drive revenue through upselling and cross-selling strategies.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Experience: 3–5 years of experience in a sales or customer service role, preferably within the electronic service provider or fintech industry.
- Domain Knowledge: Strong familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems) and understanding of fintech transaction workflows.
- Core Competencies: Proven ability to manage multiple client accounts simultaneously, with strong analytical thinking, problem-solving, and sales performance tracking skills.
Key Skills & Competencies:
- Relationship Management: Exceptional ability to manage high-value client portfolios, develop account strategies, and nurture long-term, profitable partnerships.
- Technical & Industry Aptitude: Deep knowledge of mobile wallets and adaptability in a fast-paced, tech-driven environment. (Knowledge of merchant APIs and POS integration is a strong advantage).
- Analytical Skills: Capability to evaluate account performance, identify market trends, and continuously optimize account management processes.
Vacancy posted 2 days ago
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