Warranty Processor

I. JOB OBJECTIVES: (WARRANTY PROCESSOR)

• Administer all agreed warranty claims, ensuring that all necessary documentation and parts for return are processed in line with the vehicle warranty procedures and maintaining customer satisfaction at all times.
• Establish and employ the standard operating procedure for preparing, keeping records and submitting warranty claims to Nissan Philippines Inc. and/or authorized supplier and reconciling them accordingly.
• Sustainability of 100 percent approval rate achievement and credited payment settlement by Nissan Philippines Inc.

II. DUTIES and RESPONSIBILITIES:

Administrative and System

• Act as the primary liaison person between Nissan Philippines Inc. and Nissan Commonwealth, Inc. regarding customer warranty claims.
• Maintain knowledge of various warranty programs such as recall, repair, safety notices, and technical bulletins.
• Prepare and maintain all warranty documents according to distributor and manufacturer requirements.
• Be the primary resource for the department on the administration and application of the customer’s warranty which means – facilitating warranty claims of customers which may also mean rejection of non-valid/out-of-warranty claims.
• Monitor and Coordinate with accounting and audit to ensure all claims are settled accordingly.
• Performs the duties of Aftersales Training Coordinator.
• Carry out other related duties as may be required by the immediate supervisor in attaining target work and quality objectives.

Operative and Process

• Be knowledgeable in YANA (NCW’s Dealer Management System), NIMS (Nissan Integrated Management System), and NML Box (NPI’s official email).
• Responsible for all the details that filing claims entails such as submitting the required documentation, complying with further information, returning and disposing of used parts, inventory of used parts, and ensuring payment.
• Review and process warranty claims, procure replacement parts, and track service work.
• Prepares, records, and submits warranty claims to Nissan Philippines Inc. and/or authorized supplier and reconciles them accordingly.

III. DETAILED JOB DESCRIPTION

• To be stationed in the front office during 1st hour of operations to assist in the Service Reception Area in accommodating customers.
• Perform tests on automotive systems and analyze results. Identify and document defects in automotive systems. Work with NPI development teams to troubleshoot and resolve defects.
• Extend assistance in moving the customers from reception to the service workshop up to the delivery section.
• Conduct actual test drives with the concerned customers to establish and duplicate raised issues before vehicle RO creation.
• Handle VSD’s customers’ orientation before releasing their newly sold vehicles releasing.
• Create, conduct to establish regular technical training for service technicians and monitor progress results through evaluation examination regularly.

IV. JOB OBJECTIVES: (TOOL KEEPER)

To ensure the systematic safekeeping, issuance, and monitoring of all workshop tools and equipment, maintaining their accuracy, availability, and proper condition at all times. The role aims to support efficient workshop operations by upholding Nissan’s standards of safety, compliance, and operational excellence through effective tool management and control.

II. DUTIES and RESPONSIBILITIES:

Tool Management & Inventory

• Maintain accurate inventory of all tools, special service tools (SSTs), and workshop equipment.
• Issue and receive tools from technicians following proper procedures.
• Conduct regular inventory checks and audits to prevent loss or misplacement.

Maintenance & Calibration

• Ensure tools are clean, functional, and stored properly after each use.
• Arrange for calibration, repair, or replacement of damaged or worn-out tools in coordination with the Service Manager.
• Keeps records of calibration schedules and certifications for special tools.
• Ensure compliance with Nissan’s prescribed tool maintenance standards.

Workshop Support & Compliance

• Coordinate with Nissan headquarters for new tool requisitions, special tool campaigns, or updates.
• Support workshop technicians by promptly providing the required tools for repair jobs.
• Ensure tools meet Nissan’s safety, quality, and technical standards before use.
• Enforce workshop safety protocols related to tool handling and storage.

Reporting & Documentation

• Prepare and submit regular reports on tool inventory, shortages, breakages, and usage trends.
• Document all tool transactions (issuance, return, repair, loss) in both manual and digital logs.
• Assist in audits conducted by Nissan auditors or dealer management regarding workshop tools.

Assignment: Willing to assigned in CSJDM, Bulacan Branch