Real Time Analyst
Full-time
J-K Network Services
Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.
Position: Real Time Analyst
Company Industry: BPO Company
Location: BGC, Taguig
Postal: 1634
Salary Offer: Php27,000-Php40,000
Work Schedule: Shifting Schedule
Work Set Up: Onsite
BENEFITS:
- Government Mandated Benefits
- HMO
- 13th Month Pay
- Sick Leave
- Vacation Leave
Job Requirements:
- Bachelor’s degree holder
- With at least 2-3 years’ experience as a Real Time Analyst
- Amenable to attend interviews
- Willing to work onsite
- Can start as soon as possible
Job Responsibilities:
- Ensures optimal staffing for business partners by creating forecasts and staffing models, analyzing market conditions, and providing data-driven recommendations.
- Oversees resource planning for one or more divisional units; acts as a trusted advisor by anticipating issues and opportunities.
- Builds strong relationships with business partners, proactively communicating trends and concerns with actionable insights.
- Collaborates with business partners to identify initiatives or changes affecting volumes or staffing, assessing their impact on workforce needs.
- Generates and maintains volume forecasts for contact centers or processing departments using standard and advanced statistical techniques.
- Monitors staffing drivers (volume, handle time, shrinkage, occupancy) against plan, raising awareness and recommending corrective actions as needed.
Recruitment Process (Online/Face to face)
- Initial Interview
- Second Interview
- Final Interview
- Job Offer
Look for Ms. Yanna
Vacancy posted 14 days ago
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