Customer Care Representative
Full-time
NeksJob Philippines
We are looking for a Customer Support Representative to assist clients via phone, email, and live chat. In this role, you will clarify product details, troubleshoot service problems, and make sure every customer feels valued. The right candidate will possess strong verbal communication, active listening skills, and proficiency in basic computer use.
Main Responsibilities
Handle inbound phone calls regarding account details, product information, and order updates.
Explain company policies, service offerings, and account options clearly to clients.
Analyze and troubleshoot customer issues in a calm, professional manner.
Resolve concerns promptly, aiming to fix issues on the initial contact.
Maintain clean and accurate records of all customer interactions and account changes.
Qualifications
At least 6 months call center experience
SH/SHS Grad
Willing to work on site
Basic computer literacy
Good communication skills
Why Join Us
Paid Training
Competitive Salary
Bonuses
HMO and Other Benefits
Career Growth Opportunities
Fun and Supportive Team Environment
Vacancy posted more than 2 months ago
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