Travel Expert
Full-time
Liveware
Travel Experts! Come join our Team!
Global travelers. Real bookings. Real problem-solving. If you love the travel industry and thrive on turning a stressful trip into a smooth one, we want to talk to you — and we can start you ASAP.
Join a Great Place To Work Certified team where you'll get HMO within your first month, a monthly allowance, extra paid vacation leave, and real room to grow — all while working with customers from around the world.
What you'll do
- Handle inbound calls, live chats, emails, and other channels from global customers — with urgency and care
- Build strong relationships with new and existing customers
- Make and manage accommodation bookings through our online booking platform
- Handle amendments, cancellations, rebookings, and refunds
- Source products and services offline with Travel Partners when needed
- Manage hotel relocations effectively
- Keep a positive, empathetic, professional attitude — every interaction
- Explain travel products and services clearly and simply
- Resolve complex issues and complaints, including monetary disputes and refunds
- Manage customer profiles and interactions accurately using RingCentral
What you bring
- 1–3 years in customer service or client care
- Travel industry experience is a plus
- Familiarity with hotel/travel distribution platforms (Expedia, Booking.com, etc.) preferred
- Comfortable with Microsoft Office Suite / Google Workspace
- Excellent written and verbal English
- Sharp attention to detail, strong problem-solving, and multitasking under pressure
What you get
- Career growth opportunities
- Competitive salary
- Great Place To Work Certified
- HMO within your first month
- Additional paid vacation leave
- Monthly allowance
- Real professional development — not just a buzzword
- Hands-on support, locally and internationally
- A collaborative culture in a fast-growing company
Based in our office in Makati.
Vacancy posted 1 day ago
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