MI Analyst

Are you Robert Walters?

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential.  

We offer our people incredible career opportunities as well as an inclusive culture and flexible working.

Function

Build and maintain accurate, user-friendly Excel dashboards and reporting tools that meet business requirements and adhere to established standards.

Responsibilities

• Build and maintain accurate, user-friendly Excel dashboards and reporting tools that meet business requirements and adhere to established standards.
• Carry a strong stakeholder management experience with capability to take up the front line to cater the requirements from stakeholders/ cross functional teams.
• Manage and deliver regular reporting schedules, ensuring accuracy and timely completion within agreed deadlines.
• Extract, validate, and cleanse data from core recruitment systems to provide reliable reporting outputs.
• Produce weekly and monthly reconciliation reports to monitor data quality and support continuous improvement in data integrity.
• Identify and address data quality issues, recommending corrective actions and working closely with recruiters, administrators, and coordinators to ensure accurate system inputs.
• Support the Reporting Manager in delivering both scheduled and ad-hoc reporting, providing actionable insights for governance and performance reviews against SLAs and KPIs.
• Analyse client recruitment data to highlight trends, risks, and opportunities, enabling data-driven decision-making for account teams and clients.
• Provide reporting and analysis of financial metrics, including pricing, recruitment costs, and savings, to support commercial reporting requirements.
• Respond promptly to ad-hoc data requests and change requests from internal teams, head office, or clients.
• Investigate and resolve data-related issues, performing root-cause analysis and recommending improvements to prevent recurrence.

Skills

• Advanced ability to design and develop complex dashboards in Excel, including use of nested, logical, and conditional formulas and Boolean logic.
• Well versed with ATS/VMS/CRM systems and understanding of their data flows
• Strong proficiency with Microsoft Office Suite, especially Excel; knowledge of VBA and SQL is advantageous.
• Expertise in data transformation and modeling using Power Query; familiarity with Power BI or other reporting tools is a plus.
• Understanding of Microsoft Power Platform (e.g., Microsoft Lists and basic app creation for data entry) is desirable.
• Excellent communication skills (written and verbal) with a confident, professional approach.
• Strong problem-solving and analytical skills, capable of translating data into actionable business insights tailored to the target audience.
• Highly organized with effective time management, prioritisation, and the ability to work independently.
• Strong commitment to data integrity, information governance, and adherence to processes.
• Collaborative team player with a people-oriented mindset and a passion for analytics, staying current with technology and industry trends.
• Commercially aware, with the ability to interpret contracts, SLAs, and business metrics.

Experience

• Demonstrated experience in MI/analytics, business reporting, or client-focused environments, delivering regular, actionable reports.
• Proven ability to design, build, and maintain dashboards and reporting tools in Excel and Power Query, ensuring accuracy and usability in line with development standards.
• Skilled in data transformation and modeling for advanced analysis; understanding of data warehousing concepts.
• Delivered proactive and ad-hoc insights on service performance, governance, and SLA/KPI compliance to drive key business decisions.
• Proficiency in creating dynamic dashboards in Excel; exposure to platforms like Power BI or Tableau is an advantage.
• Experience interpreting and analysing SLA and KPI metrics, combined with strong stakeholder relationship-building skills.
• Familiarity with ATS/VMS/CRM systems and understanding of their data flows is desirable.
• Degree in IT, Computer Science, Information Systems, or Business discipline preferred but not essential.

Benefits

• Private medical insurance
• A fantastic training and development programme
• Volunteer time off
• The opportunity to partake / qualify for our Global incentive weekend
• Employee wellbeing through various programmes
• You’ll have plenty of opportunities to progress your career, both in your country and other locations around the world. That’s the benefit of working for a large global organisation. One that is at the forefront of recruitment innovation, and a specialist in RPO and MSP

“As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.”

Benefits

Medical insurance