Alarm Center Agent
Temporary
TerraBarn Inc.
- Handles inbound and outbound calls for:
- Eligibility verification
- Provide network information
- Inquiries on Clients’ Medical Plan/Schedule of Benefits (SOB)
- Other related queries/requests from brokers, accredited Network Providers, Clients, and other intermediaries
- Issuance of Letter of Authority (LOA) for all eligible in-Patient (IP) and Out-Patient (OP) availments
- Coordinates with accredited medical provider – hospital admission of Clients
- Computes for Clients’ eligible medical benefits during hospital discharge and ensure all excess of benefits (EOB) are collected prior to discharge
- Attend to Clients’ and intermediaries’ queries/requests/complaints course thru other sources than voice calls (Mobile App, email, SMS, etc.)
- Undertakes all other tasks that may be assigned from time to time
- Basic understanding of medical terminologies, hospital processes, and HMO/insurance benefits.
- Familiar with eligibility verification, LOA issuance, and computation of medical benefits.
- Excellent communication skills (verbal and written) in English and Filipino.
- Strong customer service orientation and problem-solving skills.
- Proficient in MS Office applications (Word, Excel, Outlook) and able to navigate multiple systems.
- Ability to handle inbound and outbound calls, emails, SMS, and other communication channels efficiently.
Education: Graduate of any 4-year course (preferably in Nursing, Medical Allied courses, or Business Administration).
Experience: At least 1 year experience in a call center, healthcare, or customer service environment (HMO/insurance industry experience is an advantage).
Knowledge :
Skills:
Vacancy posted 8 days ago
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