Career Support (Verification)

Responsibilities:

• Verify employment outcomes for platform‑introduced candidates.
• Confirm start dates, status, compensation, and work arrangements.
• Conduct follow‑ups with employers and job seekers to validate placements.
• Compare records and responses to identify discrepancies.
• Investigate off‑platform hiring and fee avoidance cases.
• Gather evidence and maintain complete documentation for verification cases.
• Escalate suspicious or unresolved cases per procedures.
• Build professional relationships with employers and job seekers.
• Conduct calls, emails, and follow‑ups to secure timely confirmations.
• Navigate challenging conversations with professionalism.
• Maintain accurate case records and documentation across systems.
• Support revenue protection by ensuring validated, complete placement records.

• High school diploma required.
• 4+ years of experience in contact center, customer support, recruitment operations, or other high-volume outbound/inbound calling environments.
• Strong English communication skills.
• Skilled in investigative follow-ups, identifying inconsistencies, and accurately documenting findings.
• Experienced in handling sensitive conversations with professionalism and persistence.
• Strong attention to detail with ability to analyze information from multiple sources.
• Comfortable working in a fast-paced, high-volume environment with multiple priorities.
• Ability to work independently and drive cases to resolution with minimal supervision.
• Proficiency in CRM systems, spreadsheets, and case management tools.

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential