Assistant Training Manager

Filinvest Hospitality Property:

Experience: At least 1-year related experience in a similar role.

Create exceptional experiences with Filinvest Hospitality. We are hiring an Assistant Training Manager with the following expertise: 

Training Needs Analysis 

• Assesses training needs based on:

• Guest Survey Comments 

• Performance Development Reviews 

• TripAdvisor feedback 

• Employee feedback 

• Guest comments 

• Business results 

• Observations 

• External and internal diagnosis, among others. 

• Communicates training needs analysis results to immediate/department heads and concerned departments. 

• Provides recommendations in developing and implementing strategies, processes, and structured designs to enhance overall organizational effectiveness and productivity. 

• Submits a Training Calendar based on the training needs analysis. 

• Identifies suitable training resources internally or externally. 

Training Module Design and Development 

• Designs training courses using various methodologies as needed. 

• Develops training materials including but not limited to:

• Canva presentations 

• PowerPoint presentations 

• Facilitator's guides 

• Online handouts 

• Quizzes 

Training Facilitation 

• Facilitates in-house training aimed at addressing core and leadership competency gaps. 

• Cascades information and procedures from the corporate office to leaders and team members. 

• Facilitates training programs prescribed by law or by the Department of Labor and Employment (DOLE). 

• Facilitates New Employee Orientation and follow-through sessions. 

Training Evaluation 

• Creates tools to measure participant satisfaction and learning outcomes. 

• Creates audit procedures to determine whether behavioral changes are evident in the workplace after training completion. 

• Makes recommendations for improvement based on evaluation results. 

Training Administration 

• Supervises the activities and performance of the Learning & Development Team. 

• Administers the implementation of Learning & Development policies. 

• Manages library and training room operations, ensuring loaning-out procedures are implemented. 

• Collates, reviews, and analyzes external training requests. 

• Arranges internal and external training requirements, including but not limited to:

• Payment requests 

• Banquet event orders 

• Accommodation bookings 

• Transportation arrangements 

• Prepares and monitors the utilization of the training budget. 

• Prepares, files, and issues certificates of completion. 

Training Management 

• Develops Department Trainers who can facilitate courses addressing gaps in functional competencies. 

• Conducts audits to ensure training is being conducted properly and regularly in each department. 

• Holds regular and structured trainers' feedback forums to review challenges, improvements, and specific development needs. 

• Assists employees in crafting Individual Development Plans (IDPs). 

Performance Management 

• Ensures that each probationary and regular employee has a clear set of Objectives and Key Results (OKRs). 

• Ensures that 3rd and 5th month evaluations are facilitated by immediate heads for employees under probation. 

• Ensures that each regular employee undergoes:

• Monthly check-ins 

• Mid-year review 

• Year-end review 

Training Records Management 

• Maintains all Learning and Development records, including but not limited to:

• Policies 

• Certificates 

• Handouts 

• Books 

• Training records 

• Provides a monthly training hours report to all employees. 

Student Training Program 

• Liaises with school partners for the execution of the Memorandum of Agreement (MOA). 

• Screens internship applicants and verifies submitted requirements. 

• Conducts orientation for trainees prior to deployment. 

• Maintains an ideal number of trainees per department. 

• Endorses trainees to assigned learning buddies. 

• Ensures the training plan is followed by both trainees and learning buddies. 

• Manages trainee rotation between sections/departments. 

• Attends to concerns raised by student trainees. 

• Conducts exit interviews and checks completion of requirements before releasing certificates of completion. 

• Maintains a database of potential candidates for existing and future vacancies. 

Internal Communication 

• Monitors activities in the Employee Engagement and Training Facebook Group. 

• Updates the online bulletin board. 

Employee Engagement 

• Spearheads company events including but not limited to:

• Company anniversaries 

• Annual staff parties 

• Administers employee recognition programs. 

• Cascades pertinent information to all team members through classroom or virtual rollouts. 

• Spearheads the quarterly Town Hall Meeting. 

External Relations 

• Attends external trainers' meetings, including those organized by the Philippine Society for Training and Development (PSTD). 

• Attends corporate meetings, including weekly Learning Leaders' meetings. 

Property Audit 

• Ensures that all audit requirements have been satisfied. 

Others 

• Attends monthly environmental protection meetings. 

• Carries out projects assigned by the:

• General Manager 

• Director of Human Resources 

• Human Resources Manager 

• Training Manager 

• Assists in coordinating the scheduled Performance Development Review by conducting training for all staff. 

• Assists in maintaining and enhancing staff welfare to ensure high staff morale. 

• Keeps immediate superiors informed of all problems or unusual matters of significance. 

• Performs duties and responsibilities in a timely and efficient manner in accordance with established hotel and golf policies and procedures. 

• Prepares reports necessary for developing a more informative database to support management decision-making and critical evaluation of work activities. 

• Maintains a positive working relationship with hotel and golf employees to foster a cooperative and harmonious work climate. 

• Projects a favorable image of Quest Hotels to the public. 

• Conducts talks to partner schools to promote employer branding. 

• Performs other duties and tasks that may be assigned by immediate superiors from time to time.