Beginner Friendly - Call Center Agent - Tech Account

Customer Service Representative – Technical Account Location: Davao City (Onsite) Company: Caldwell Communication Job Overview Caldwell Communication is seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives for a Technical Account. The role involves providing accurate information, resolving customer concerns, and delivering excellent service across various communication channels. This position is ideal for individuals who are eager to develop their skills in a dynamic and fast-paced environment. Key Responsibilities Handle customer inquiries via phone, email, or chat in a professional manner Provide accurate and timely information regarding products, services, and processes Troubleshoot basic technical concerns and guide customers through resolutions Maintain detailed and accurate records of customer interactions Escalate complex issues to the appropriate support teams when necessary Meet established productivity, quality, and customer satisfaction targets Qualifications Must be at least 18 years old At least a Senior High School or High School graduate (old curriculum) Preferably with call center experience, but not required Excellent English communication skills, both written and verbal Strong problem-solving abilities and attention to detail Basic computer proficiency and ability to multitask Willing to work onsite in Metro Manila on shifting schedules, including nights, weekends, and holidays Compensation and Benefits Salary package: To be discussed during the hiring process Health Maintenance Organization (HMO) coverage Night differential pay Rice allowance Paid leaves (vacation and sick leave) Holiday and overtime pay Mental wellness program starting Day 1 Medical insurance upon regularization (including coverage for common-law partners) Insurance coverage starting Day 1 Government-mandated benefits 13th month pay Training and Development Paid training provided from Day 1 Continuous learning and development programs Opportunities for career growth and advancement