Tech Support Agent - Start ASAP - Davao City
Full-time
Caldwell Communications Solutions
Customer Service Representative – Technical Support Davao City | Onsite About the Role We are hiring Technical Support Representatives in Davao City. This is a great opportunity for fresh graduates, career shifters, and applicants looking to start or grow their career in the BPO industry. Enjoy paid training from Day 1, competitive salary packages, incentives, and a supportive work environment with opportunities for career growth. Job Description As a Technical Support Representative, you will assist customers with internet, software, account, and technical-related concerns through phone, chat, or email support. You will help customers by providing clear solutions and basic troubleshooting assistance. Responsibilities
- Assist customers with technical and account-related concerns
- Provide troubleshooting support for internet, software, or account issues
- Guide customers through step-by-step solutions
- Document customer concerns and resolutions accurately
- Escalate complex concerns when needed
- Maintain good customer service and communication
- Paid training provided from Day 1
- Training on technical tools and support processes
- Onsite work setup in Davao City
- High School or Senior High School Graduate
- Open to fresh grads, experience is an advantage
- Good English communication skills
- Basic computer knowledge and problem-solving skills
- Must have stable internet connection at home
- Willing to work onsite in Davao City
- Competitive salary package
- Monthly incentives and performance bonuses
- Paid training from Day 1
- Career growth opportunities
- Friendly and supportive work environment
Vacancy posted a month ago
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