Graphic Specialist, Customer Experience

POSITION TITLE : Graphic Specialist, Customer Experience  

REPORTING TO: Senior Manager, Customer Experience  

LOCATION: Cebu, Philippines  

Summary Description :  

This role focuses on creating engaging visual content, fluid animations, and edited video modules for digital instructional design trainings. The ideal candidate will design high-quality learning assets, produce smooth motion graphics, and integrate finished media directly into PowerPoint and the Absorb Learning Management System (LMS).  

Job Description  

• Design Assets: Create custom illustrations, clean infographics, and interactive slide layouts tailored for digital courses.  

• Video Editing & Animation: Cut raw video footage, sync audio, and develop fluid animations or kinetic typography to visually simplify complex learning concepts.  

• LMS Integration: Publish, upload, and test multimedia assets and completed course packages directly within the Absorb LMS environment.  

• Collaboration: Partner with instructional designers to ensure all visuals align with learning objectives and organization brand standards.  

Qualifications and Educational Requirements:  

• Bachelor’s Degree in any related field  

• Software Expertise: Mastery of Adobe Creative Cloud (After Effects, Premiere Pro, Illustrator, Photoshop) or equivalent multimedia tools.  

• Animation Style: Proven ability to create smooth, fluid motion graphics and transitions that maintain learner engagement without being distracting.  

• LMS Familiarity: Direct experience navigating, managing content, or troubleshooting modules within the Absorb LMS platform.  

• Visual Communication: A strong eye for typography, layout, color theory, and accessible design (WCAG compliance).  

• Portfolio: A digital portfolio or reel showcasing fluid animation work, video editing, and graphic design examples (experience with educational or corporate training content is highly preferred).  

  COMPANY OVERVIEW  

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).  

Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”