Ticketing Support Specialist

Keep tickets moving. Keep records accurate. Help customers get clear answers.

We’re looking for a detail-oriented Ticketing Support Specialist to help manage parking tickets, payments, customer records, and court-related documentation.

You’ll work across multiple systems, review important details, process payments, and communicate with customers to make sure every ticket is handled correctly and on time.

If you’re organized, accurate, comfortable with numbers, and good at keeping track of details, this role could be a great fit.

What You’ll Do

• Review parking tickets, license plate information, and supporting documents for accuracy.
• Prepare electronic case files and documents for court and ticket hearings.
• Organize court-related paperwork and required documentation.
• Process guilty ticket payments and create payment plans.
• Prepare Commercial Affidavits and other ticket-related documents.
• Process invoices and payments using QuickBooks Desktop .
• Keep customer information and internal records accurate and up to date.
• Check city and government websites for ticket details, case updates, and payment status.
• Respond to incoming emails and phone calls in a professional and timely manner.
• Help customers with questions related to tickets, payments, and case information.
• Complete data entry and other administrative tasks as needed.

What You’ll Bring

• Previous experience in administration, ticketing, legal support, customer service, or a similar role .
• Hands-on experience with QuickBooks Desktop , including invoicing and payment processing.
• Experience handling payments and maintaining accurate financial records.
• Strong attention to detail and excellent organizational skills.
• Ability to review and verify ticket, license plate, and customer information accurately.
• Confidence navigating city and government websites.
• Proficiency with Microsoft Office, especially Excel, and Google Workspace .
• Strong written and verbal English communication skills.
• Comfortable handling both phone and email communication.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why This Role Matters

Every ticket needs to be handled accurately and on time. Your work will help keep records organized, payments on track, court documentation complete, and customers properly informed.

If you’re someone who catches the small details, stays organized, and gets things done, we’d love to hear from you.