Microsoft Licensing Operations Specialist
Full-time
Booth and Partners Pte Ltd
Providing an exceptional customer experience is at the core of everything you do.
The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and order management. You will engage with Microsoft, the Sales team, and Softchoice customers to create a seamless experience.
Job Responsibilities:
- Ensure quotes, licensing contracts, and orders are completed accurately and in line with established SLAs.
- Provide proactive communication to stakeholders regarding the status of contracts, quotes, and orders.
- Ensure customer compliance with contractual and licensing obligations.
- Create, submit, and confirm contracts and orders, including the invoicing of Microsoft orders.
- Provide timely resolution of purchase order, pricing, quoting, and contract discrepancies.
- Manage Return Merchandise Authorization (RMA) requests.
- Effectively identify and resolve licensing issues, including educating internal team members and Softchoice customers as necessary.
- Foster an environment of continuous improvement by actively identifying workflow issues that impact our ability to properly support customers.
- Maintain high customer satisfaction scores (NSAT & CSAT).
- Remain current with Microsoft licensing and process changes, both internally and externally.
Requirements
- Completed post-secondary education preferred.
- Minimum of 2 years of business experience in an IT-related industry.
- Strong commitment to delivering exceptional customer service.
- Strong problem-solving skills with the ability to take ownership of issues and drive them to resolution.
- Ability to work well under pressure and reprioritize tasks as needed.
- High level of attention to detail.
- Microsoft Licensing knowledge is an asset.
Proficiency in Microsoft Office applications, including:
- Outlook
- Excel
- PowerPoint
- Word
- Microsoft Teams
- Outlook
- Working knowledge of SFDC (Salesforce) and SAP is an asset
Vacancy posted 9 days ago
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