Technology Experience Specialist
Full-time
Metacom Careers
We are looking for dedicated and customer-focused individuals to join our Tech and Consumer Services Account team. As a Customer Service Representative, you will assist customers with product inquiries, technical concerns, account support, and general service requests while delivering an excellent customer experience.
Job Responsibilities:
- Provide customer support for technology and consumer-related products and services.
- Handle customer inquiries, troubleshooting concerns, and account-related requests.
- Guide customers through basic technical solutions and product information.
- Resolve issues efficiently while maintaining a positive customer experience.
- Document customer interactions and follow established processes.
- Meet quality, productivity, and customer satisfaction goals.
Qualifications:
- High School Graduate, Senior High School Graduate, or College level/graduate.
- Strong communication skills in English.
- Customer-focused with good problem-solving abilities.
- Willing to work in a fast-paced BPO environment.
- Open to working on shifting schedules, including weekends and holidays.
Preferred Qualifications:
- With or without BPO experience (depending on account requirements).
- Previous customer service, technical support, or sales experience is an advantage.
Why Join Teleperformance?
- Be part of one of the world’s leading customer experience companies.
- Gain valuable experience in the technology and consumer services industry.
- Enjoy career growth opportunities and a supportive work environment.
Apply now and start your journey with Teleperformance!
Vacancy posted 21 days ago
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