Collections Officer - Financial Services | Onsite | Dayshift
Full-time
GBSS (Galilee Business Support Services)
Are you a seasoned Collections professional looking for a workplace where your hard work is actually valued? At GBSS, we’re hiring a driven Collections Officer to manage a diverse portfolio of Home, Car, Unsecured, and Asset Finance accounts.
In this role, you’ll connect directly with customers, navigate hardship cases, and craft win-win repayment solutions—all while delivering top-tier service and hitting portfolio targets.
? Who We Are
At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! ? Grow with GBSS , where your potential meets opportunity.
? What You’ll Do
- Customer Support & Solutions: Manage inbound and outbound calls/emails to assess customer finances and negotiate realistic, supportive repayment plans.
- Portfolio Management: Keep arrears and losses low by managing delinquent and written-off accounts.
- Hardship & Recovery: Identify financial hardship cases early, conduct skip tracing, and oversee recovery or enforcement actions when necessary.
- Regulatory Compliance: Perform all duties in strict alignment with industry regulations and service standards.
?️ What You Bring
- Experience: 3+ years in collections (secured or unsecured lending).
- Industry Know-How: Solid understanding of AU collections regulations (NCCP, Privacy Act, Debt Guidelines).
- Core Skills: Strong negotiation, sharp analytical problem-solving, and a customer-first communication style.
- Mindset: Target-driven, adaptable, and comfortable working both independently and with a collaborative team.
? What’s in It for You?
- Comprehensive Healthcare: HMO coverage plus free dependent.
- Leave Credits: Enjoy leave credits.
- Perks & Culture: Access to wellness initiatives, client-specific bonuses, and a supportive environment.
Vacancy posted 3 days ago
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