IT Support Engineer - Southeast Asia (Philippines based)

IT Support Engineer – Southeast Asia (Philippines based)

Philippines

We are looking for a IT Support Engineer – Southeast Asia (Philippines based) with regional support coverage Singapore, Philippines, Malaysia, Indonesia, Thailand, Vietnam (and other SEA locations as assigned)

The role will report to Group IT Director and is responsible for delivering reliable day to day IT support to project and office staff across the SEA region. Based in the Philippines, this role provides a mix of remote support and occasional onsite support to ensure consistent IT service delivery aligned with CTA Group IT standards, security policies, and ISO 27001 requirements.

The role has a strong focus on Microsoft 365 support and administration, Tier 1 end user support, endpoint/device management (Intune), and close collaboration with Group IT on regional initiatives, including security, standardization, and digital adoption.

JOB DUTIES AND RESPONSIBILITIES

1. End‑User & Regional IT Support

• Provide Tier 1 IT support to approximately 150+ users across SEA (SG, PH, MY, ID, TH, VN) via remote tools and onsite visits when required.
• Windows laptop/desktop troubleshooting (basic macOS support is a plus)
• Network connectivity, Wi‑Fi, VPN, printing, and file access
• Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Log, track, and resolve incidents and requests using the Group IT ticketing system , meeting agreed SLAs.
• Communicate clearly with users and provide timely updates and follow‑up.

2. Microsoft 365 Administration & Support

• Perform basic Microsoft 365 administration under Group IT guidance, including:
  • User account provisioning and de‑provisioning
  • License assignment and changes
  • Password resets and MFA support
• Support Microsoft Teams , Exchange Online , SharePoint Online and OneDrive usage and troubleshooting for regional staff.
• Assist Group IT in enforcing best practices for collaboration, information sharing and security within the Microsoft 365 environment.
• Enroll and manage corporate devices through Microsoft Intune in alignment with Group IT policies.
• Monitor device compliance (antivirus/EDR status, patches, encryption, OS version) and perform first‑level remediation.
• Support standard build and imaging processes for new or replacement devices.
• Maintain an accurate mapping of users to devices across SEA.

4. IT Asset & Inventory Management

• Maintain an up‑to‑date IT asset inventory for SEA, including laptops, desktops, monitors, peripherals, and network devices.
• Coordinate with local vendors for procurement, delivery, and warranty/repair cases.
• Support Group IT in periodic inventory audits and reconciliation against central records.

5. Security & ISO 27001 Support

• Follow and promote Group IT security policies and guidelines (including password standards, MFA, endpoint security, data protection).
• Support ISO 27001 readiness activities within SEA:
  • Help document simple procedures (e.g., joiner/mover/leaver, access requests, basic incident reporting).
  • Assist in preparing evidence for audits (logs, screenshots, reports) as directed by Group IT.
• Report security incidents or suspicious activities promptly to Group IT.

6. Collaboration with Group IT & Regional Management

• Work closely with Group IT to implement group‑wide IT standards, tools and projects in SEA.
• Provide feedback and recommendations on regional IT needs, recurring issues, and improvement opportunities.
• Assist in rollout of new tools, policies or initiatives such as AI adoption , process automation, and user training.
• Maintain good working relationships with SEA country managers and project leaders.

7. Travel & Onsite Support

• Provide onsite IT support in the Philippines.
• Undertake occasional short business trips to SEA offices or project sites (e.g. Singapore, Indonesia, Thailand) when required and approved.
• Coordinate visit schedules with local management and Group IT.

REQUIREMENT AND SKILLS

Education:

• Diploma or Degree in Information Technology, Computer Science, or related discipline (or equivalent experience)

Experience:

• Minimum 2–4 years of hands‑on IT support experience in a regional or multi‑site environment.
• Proven experience with Microsoft 365 administration and support .
• Experience providing Tier 1 end‑user support (remote + onsite).
• Exposure to Microsoft Intune or similar endpoint management platforms is highly preferred.

Technical Skills:

• Strong knowledge of Windows 10/11 client operating systems.
• Good understanding of Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Basic understanding of network fundamentals (LAN/Wi‑Fi/VPN, IP, DNS).
• Familiarity with IT ticketing systems and ITIL‑style support processes.
• Experience with endpoint security/antivirus tools and patching practices.

COMPETENCIES & SOFT SKILLS

• Strong service mindset and customer‑oriented attitude.
• Good English communication skills (spoken and written).
• Well‑organized, able to manage multiple tickets and priorities across different countries/time zones.
• Proactive problem solver, able to work independently with remote supervision from Group IT.
• Willingness to learn and adapt to new technologies, especially around Microsoft 365, Intune, security and AI‑related tools .
• Able to work with culturally diverse teams across Asia.

We offer a competitive remuneration package commensurate with qualifications and experience to the right candidate.

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