Operations Trainer (USRN)
Full-time
Stark Asia Solutions Inc.
Location: Makati (Onsite)
Shift: 9 PM – 6 AM (Graveyard)
Start Date: ASAP
Salary : PHP 90,000 + PHP 3,600 allowance
Qualifications
- Active PHRN and USRN (Mainland)
- Either at least 2 years training experience, OR USRN with strong SME/product knowledge (RPh is a plus)
- Strong communication and facilitation skills
Job Description
- Clinical Escalations: Act as the primary resource for Clinical Nurses encountering complex medication profiles, drug interactions, or difficult disease state management scenarios.
- Quality Assurance & Auditing: Conduct regular clinical audits of patient documentation and recorded calls to ensure strict adherence to the 5 Core Elements of MTM Services and internal quality standards.
- Training & Nesting Support: Partner with the training team to support new hire onboarding (nesting phase), ensuring clinical concepts are accurately translated into practical, telephonic workflows.
- Knowledge Management: Develop, update, and maintain clinical job aids, process flows, and FAQs.
- Continuous Education: Design and facilitate ongoing clinical upskilling sessions, fostering a culture of employee-generated learning where nurses share unique case studies and best practices.
- Cross-Functional Collaboration: Work alongside US counterparts and clinical pharmacists to clarify guidelines and implement new clinical directives from the client
Perks and Benefits:
- Retirement Plan
- HMO from day 1 of employment
- Medical/Dental Reimbursement
- Up to 25 Wellness Leaves
- Annually Wellness Leave encashment (non-taxable)
- Tuition fee reimbursement
- Employee assistance program
- Employee referral program
- Quarterly Performance-based Incentives
Vacancy posted 21 days ago
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