Customer Service Representative
Full-time
United Asia Automotive Group Incorporated
Key Responsibilities: - Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
- Assist customers with service appointments, vehicle concerns, parts inquiries, and product information
- Coordinate with service advisors, technicians, and parts department to ensure efficient service delivery
- Provide accurate information regarding pricing, service timelines, warranties, and promotions
- Resolve customer complaints effectively while maintaining high satisfaction levels
- Maintain and update customer records in the system
- Follow up with customers after service completion to ensure satisfaction
- Support administrative tasks and documentation as needed
Qualifications
- Bachelor's degree or equivalent experience preferred
- Previous experience in customer service (automotive industry experience is an advantage)
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict-resolution abilities
- Proficient in MS Office and CRM systems
- Ability to multitask in a fast-paced environment
- Customer-oriented mindset with strong attention to detail
- Minimum of 3 years customer service experience required
- Call centre or phone support experience is essential
- Business proficient level English communication skills required
Working pattern and location:
- Join Date: April 2026
- Employment Type: Full-time Employee
- Work Location: On-site
- Working Hours: 45 hours, 5 days per week (7:30 AM to 5:30 PM)
- Workdays: Monday - Friday
- Location: 133 Quezon Ave, District 1, Quezon City, Philippines
Vacancy posted 1 day ago
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