Customer Service Representative
Full-time
Carryboy Phils., Inc.
Qualifications & Skills
- Education: Associate or bachelor's degree preferred.
- Communication: Strong verbal and written communication skills with the ability to maintain an empathetic and positive tone.
- Technical Skills: Proficiency in using computers, headsets, and CRM software (such as Zendesk or Salesforce).
- Soft Skills: Active listening, problem-solving, time-management, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Inquiry Handling: Answer incoming customer calls, emails, and live chats promptly and accurately.
- Issue Resolution: Listen attentively to customer complaints, troubleshoot problems, and provide appropriate solutions.
- Account Management: Process orders, calculate charges, issue refunds/exchanges, and update customer records.
- Product Knowledge: Maintain expert-level knowledge of the company's products or services to effectively educate customers.
Vacancy posted 6 days ago
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