IT Helpdesk Specialist
Full-time
ReSourcePro
Job Summary
Specialist solves technical issues without predefined processes; drives process standardization and knowledge retention. Leads the development of technical documentation and knowledge bases. Demonstrates in-depth expertise in specific technical domains alongside a broad foundation. Identifies and mitigates risks in non-standard scenarios; proposes and escalates improvement suggestions; supports process optimization and standardization. Supports task management; facilitates knowledge sharing and technical exchanges among team members; leads resolution of technical issues.
Key Responsibilities
- Provide end-user support for hardware, software, and IT issues
- Troubleshoot and resolve incidents within SLA timelines
- Maintain and support laptops, PCs, and other endpoint devices
- Perform preventive maintenance and ensure system reliability
- Support basic IT security, updates, and incident response
Qualifications
- Bachelor’s degree in IT or related field
- 3+ years IT support experience
- Knowledge of troubleshooting, networking, and helpdesk systems
- IT certifications (CCNA, MCSE, A+, etc.) preferred
- Strong communication and problem-solving skills
Vacancy posted 1 day ago
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