Customer Service Representative
Full-time
Synlink Recruitment Outsourcing Co. Inc.
- Assist customers with inquiries and issues via phone, email, and chat.
- Provide accurate product information and support.
- Resolve complaints efficiently and professionally.
- Maintain customer records and document interactions.
- Collaborate with team members to enhance service quality.
- Achieve customer satisfaction and retention goals.
- Educational Qualifications: High school diploma or equivalent; a degree in communications or related field is a plus.
- Experience Level: 1-3 years of experience in customer service or related roles.
- Skills and Competencies: Excellent communication skills, problem-solving abilities, and proficiency in CRM software.
- Working Conditions: Mainly office-based, with potential for remote work options; requires flexible hours.
- Qualities and Traits: Patience, empathy, and a strong customer-oriented mindset.
Vacancy posted 20 hours ago
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