Creation Manager or Supervisor Japanese BPO BGC Nightshift

Team Leadership & Supervision

Coach and mentor Sales Assistants to achieve performance targets.

Monitor daily activities (calls, follow-ups, CRM) to ensure quality and productivity.

Conduct performance reviews, provide feedback, and support onboarding/training.

Sales Operations & Frontline Engagement

Handle inbound/outbound sales activities and support client inquiries and job postings.

Lead by example in sales communication and client management.

Oversee call quality, CRM accuracy, and workflow efficiency.

Identify and implement process improvements to drive results.

Reporting & Performance Tracking

Track KPIs (calls, conversions, pipeline progress).

Prepare reports and analyze data to identify trends and improvement areas.

Client & Stakeholder Coordination

Manage escalations and ensure timely, professional client communication.

Collaborate with internal teams to align sales efforts.

Administrative Oversight

Support day-to-day sales operations, documentation, and task management.

Ensure organized records and compliance with company processes.

Onboarding & Transition

This role is designed for an experienced professional who can quickly integrate and operate with minimal supervision.

Structured onboarding will focus on company processes, operational expectations (OEs), and key business information.

Ongoing guidance will be provided by counterparts and the Site Manager to support alignment and transition.

The expectation is to deliver impact early and operate independently within a short ramp period.

Bachelor's Degree required (or High School diploma with solid professional experience for more than 3 years (+))

Excellent spoken English with a neutral, easy-to-understand accent — able to jump onto a live call and personally demonstrate what "good" sounds like

Proven ability to control and win high-volume, high-pressure calls personally, and to coach a full team of reps to do the same — this is the core of the role, not a nice-to-have

3+ years in contact center/customer care, with direct exposure to US night-shift operations

2+ years of tenure in a Supervisory role, managing team quality, CRM accuracy, and workflow

Genuine coaching mindset with a track record of improving sales or customer support results through people, not just process

Experience building systems or processes for a growing team (call scripts, QA checklists, escalation paths) rather than just following existing ones

Strong persuasion skills and comfort leading a larger team as headcount grows

Adaptable and flexible, with the ability to contribute effectively in a startup environment where priorities and responsibilities may evolve

Benefits:

Our Essentials Incentive (Probation Only)

* Granted during probation based on behavioral performance (work ethic, collaboration, etc.).

*May later be integrated into your basic salary upon regularization.

Sales Incentive

* Separate from the “Our Essentials Incentive (Probation Only).”

* Based on achieving sales KPIs or targets.

Performance Reviews

* Conducted twice a year (June and December) for regular employees.

* Potential salary increase every six months based on performance.

Leave Benefits

* 24 total leave credits per year (12 vacation + 12 sick).

Leave credits start accruing upon employment but can only be used after probation.

* Leave conversion benefit: Up to 10 unused credits convertible annually.

Government and Other Benefits

* Includes SSS, Pag-IBIG, PhilHealth, 13th-month pay.

* HMO coverage (Etiqa – Maybank Group) for employee + 2 dependents, effective Day 1.

Standard Allowances

* Php 3,000 - Transportation Allowance (Taxable)

* Php 1,500 - Rice Allowance (Non-Taxable)

The company will discuss full benefits to the selected candidate

Work schedule:

Graveyard

9 PM to 6 AM or 10 PM to 7 AM or 11 PM to 8 AM (DST-dependent)

Interview process: Online or face-to-face