Customer Service Representative
Full-time
EastWest BPO - MCI
Key Responsibilities
- Receive inbound and outbound calls in a courteous, timely, and professional manner
- Listen, understand customer needs, and resolve any concerns
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize systems and technology to complete tasks
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer requests.
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer concerns with the managerial team
- Ensure first call resolution through problems solving and effective call handling
- Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
- Attend to other essential duties related to the position to meet the ongoing needs of the company.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Pampanga vacancy
- ...Description Respond to customer inquiries via phone, email, and chat in a professional manner. Assist customers with product information... .... Collaborate with team members to improve customer service processes. Requirements Educational Qualifications: Bachelor...
- ...Provide exceptional customer service and support to customers via phone, email, and chat. Assist customers with inquiries regarding products, services, and account issues. Schedule appointments and manage customer appointments effectively. Resolve customer complaints...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to customers. Resolve customer complaints and issues in a thorough and satisfactory manner....
- ...Customer Service Representative Job Summary We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional...
- ...We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers... ...Assist customers with inquiries, product information, and service concerns Provide accurate and timely solutions to customer issues...
- ...Description Provide exceptional customer service through various communication channels. Assist customers with inquiries regarding products and services. Resolve customer issues effectively and efficiently. Document customer interactions and feedback for quality...
- ...Description Interact with customers to provide and process information in response to inquiries, concerns, and requests. Resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem. Provide accurate, valid...
- ...Handle and carefully respond to all customer inquiries via inbound calls and email Provide excellent customer service through active listening Work with confidential customer information in a secure manner Aim to resolve issues on the first call by being proactive...
27000 Php
...We are currently hiring enthusiastic and service-oriented individuals to join our Wave 1 Customer Service Representative (CSR) Team in Clark, Pampanga. This is an excellent opportunity for both fresh graduates and experienced professionals seeking to start or grow their...- ...Respond to customer inquiries and address concerns by providing accurate information and support. Explain products and services, assist with order placement, calculate fees, and handle billing or payment transactions. Review customer accounts and update account details...
- ...Join our team as a Customer Service Representative! You’ll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We’re looking for individuals with excellent communication and active listening...
- ...Description Provide excellent customer service and support to clients via multiple channels. Handle customer inquiries, complaints, and feedback effectively. Assist in scheduling appointments and managing customer accounts. Collaborate with team members to...
- ...Description Provide exceptional service to customers through various communication channels. Resolve customer inquiries and complaints... .... Requirements Job Title: Customer Service Representative Job Function: Customer Service Responsibilities and...
- ...We are looking for an experienced Customer Service Representative to provide outstanding support to our customers. The ideal candidate has strong communication skills, excellent problem-solving abilities, and experience handling customer inquiries and complaints in a professional...
- ...Description Provide exceptional customer service to clients via phone, email, and chat. Assist customers with inquiries, complaints, and product information. Maintain detailed records of customer interactions and transactions. Collaborate with team members...
- ...Customer Service Representative (Voice) Open for Applicants With or Without Call Center Experience Location: Tech Hub 5, SM City Clark, Mabalacat–Angeles Road, Brgy. Dau, Mabalacat City, Pampanga Salary Offer: ₱18,000 – ₱28,000 + Incentives Qualifications...
- ...Description Assist customers with inquiries and provide accurate information about products and services. Resolve customer complaints effectively and efficiently, ensuring customer satisfaction. Maintain detailed records of customer interactions and resolutions...
- ...Customer Service Representative (CSR) Location: Clark Pampanga Start Date: December 2025 Salary Range: Up to 25k (T&C's Applies) Tips and Guidelines will be provided until JOB OFFER Work Set-Up: Onsite Application Process: Virtual Process Responsibilities...
- ...and Food-related fields is an advantage, e.g. HRM, Tourism, Food Service Management, Culinary, etc) • Experience in food service... ...• Excellent communication and interpersonal skills • Strong customer service orientation and assertiveness and confidence • Living...
- ...Respond to customer inquiries via phone, email, or chat in a professional manner. Assist customers with product selection and provide detailed information about services. Resolve customer complaints and issues effectively and efficiently. Maintain accurate records...
- ...Description Provide exceptional customer service via various communication channels. Resolve customer inquiries, complaints, and issues in a timely manner. Maintain a professional demeanor while interacting with customers. Document customer interactions and...
- ...Responsibilities: Answer customer inquiries and provide accurate information Resolve customer concerns or complaints professionally... ...records and document interactions Provide product or service information Follow company policies and procedures Meet performance...
- ...Handle customer inquiries and provide accurate information. Resolve customer issues in a timely and efficient manner. Maintain a... ...satisfaction. Document interactions and feedback in the customer service database. Requirements Educational Qualifications: High...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner. Maintain comprehensive... ...on leads. Requirements Job Title: Customer Service Representative Job Function: Customer Service Responsibilities and...
- ...Description Assist customers with inquiries via phone, email, or chat. Provide accurate information and solutions in a timely manner... .... Collaborate with team members to improve customer service processes. Identify customer needs and suggest appropriate products...
- ...Provide exceptional customer support via phone, email, and chat. Resolve customer inquiries and issues in a timely manner. Maintain... ...to improve processes. Stay informed about products and services to assist customers effectively. Educational Qualifications:...
- ...Description Provide exceptional customer service via phone, email, and chat. Assist customers with inquiries, issues, and product information. Maintain accurate records of customer interactions and transactions. Collaborate with team members to enhance the...
- To answer their questions, solve their problems, and make sure they have a great experience with our company.
- ...Description Provide high-quality customer support via phone, email, and chat. Assist customers in resolving product or service issues in a timely manner. Document customer interactions and maintain detailed records. Collaborate with team members to improve...
- ...Join Alorica Philippines and be part of a dynamic team that delivers world-class customer service! As a Call Center Agent, you will handle customer inquiries, provide resolutions, and ensure a seamless customer experience. Your responsibilities include answering...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
