Customer Service Representative
Full-time
EastWest BPO - MCI
- Provide exceptional customer service and support to customers via phone, email, and chat.
- Assist customers with inquiries regarding products, services, and account issues.
- Schedule appointments and manage customer appointments effectively.
- Resolve customer complaints and issues by analyzing the situation and providing effective solutions.
- Collaborate with team members to enhance service delivery and customer satisfaction.
- Educational Qualifications: High school diploma or equivalent preferred
- Experience Level: Entry-level (0–2 years)
- Skills and Competencies: Proficient in English language, excellent customer service skills, strong problem-solving abilities, ability to work well in a team, and effective scheduling skills.
- Qualities and Traits: Friendly, approachable, and able to handle stress in a fast-paced environment.
Requirements
Vacancy posted 1 day ago
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