NOC Lead
Full-time
Magellan Communications Corporation
Leads and oversees 24/7 Network Operations Center (NOC) activities to ensure continuous service availability, efficient incident response, and strict SLA compliance. Manages end-to-end alarm monitoring, ticket governance, escalation handling, and restoration coordination with internal teams and external partners. Drives performance reporting, uptime monitoring, and analytics through dashboards and trend analysis to identify risks, recurring issues, and improvement opportunities. Oversees SLA compliance and liquidated damages reconciliation by validating downtime data, resolving discrepancies, and maintaining audit-ready documentation. Provides operational insights to leadership and customers while coaching team members to maintain high performance, consistent execution, and reliable service delivery.
Education & Experience
• Bachelor’s degree in Electrical/Electronics Engineering or related field
• At least 5 years of experience in telecommunications, tower operations, or NOC operations
• Experience in performance analytics, SLA governance, and incident management
• Leadership or shift lead experience preferred
• Background in uptime reporting and LD reconciliation is an advantage
Skills & Knowledge
• Strong understanding of telecommunications network and tower operations
• Knowledge of power systems (genset, rectifier, batteries, ATS, mains)
• Proficiency in monitoring and ticketing tools
• Advanced reporting skills (Excel; Power BI preferred)
• Strong analytical and problem-solving skills
• Excellent communication, leadership, and stakeholder management abilities
Vacancy posted 21 days ago
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