Vehicle Claim Advisor
Full-time
eTeam Workforce Private Corporation Philippines
Key Responsibilities:
Warranty Claims Management- Review, validate, and process warranty claims submitted by dealers/service centers
- Ensure all claims meet company policies and documentation requirements
- Monitor claim status and ensure timely resolution.
Dealer & Service Coordination
- Coordinate with dealers and service advisors regarding warranty procedures
- Provide guidance on claim submissions, parts eligibility, and policies
- Address dealer inquiries and concerns related to warranty issues
Documentation & Reporting
- Maintain accurate records of warranty claims and approvals
- Prepare reports on warranty trends, costs, and recurring issues
- Analyze data to identify product or service improvements
After-Sales Support
- Assist in improving after-sales service processes and customer satisfaction
- Handle escalations related to warranty concerns
- Ensure compliance with company standards and service quality
Parts & Technical Coordination
- Coordinate with technical teams for claim validation when needed
- Verify defective parts and ensure proper documentation and return process
- Bachelor’s degree in Business Administration, Automotive Technology, or related field
- Experience in after-sales, warranty, or automotive service operations is an advantage
- Strong knowledge of warranty processes and documentation
- Good communication and coordination skills
- Detail-oriented with strong analytical and problem-solving skills
- Proficient in Microsoft Office (Excel, Word)
Vacancy posted a month ago
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