Technical Support Representative CSR - Voice/Non-Voice
Full-time
BPO Telesys Solutions Hub
Key Responsibilities
- Handle inbound customer inquiries related to technical products and services.
- Troubleshoot internet, mobile, software, hardware, and connectivity issues.
- Guide customers through step-by-step troubleshooting procedures.
- Provide accurate information about products, services, and technical solutions.
- Document customer interactions and technical resolutions using company systems.
- Escalate advanced technical issues to higher-level support teams when necessary.
- Meet quality assurance, productivity, and customer satisfaction targets.
- Deliver professional and customer-focused technical assistance.
Vacancy posted 5 days ago
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