B2B Collections Specialist - Onsite (A-DI)
Full-time
Sourcefit Philippines Inc.
Position Summary:
We are seeking an experienced Accounts Receivable professional to manage our commercial collections. This is a relationship-based role. You will be contacting business clients to resolve past-due invoices while ensuring the customer relationship remains positive.
You will work from a provided client list, keeping our Account Executives informed on every interaction, and reporting progress via a weekly tracking sheet. When not performing outreach, you will assist the Director of Client Services with database hygiene and data entry tasks.
Job Details:
Onsite (Bridgetowne)
Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM EST
Following Selected Philippine Holidays
Key Responsibilities :
B2B Collections
- Strategic Outreach: Contact corporate clients via phone and email regarding past-due invoices, strictly following the priority list provided.
- Relationship Preservation: Utilize a "polite but persistent" approach. You are expected to secure payment commitments without being aggressive or abrasive.
- Internal Communication: Keep the Account Executive (Sales) copied and informed on all communications. You must recognize when a collection issue might jeopardize a future sale and flag it immediately.
- Reporting: Maintain a "Weekly Collections Tracking Sheet" with high attention to detail, updating promise-to-pay dates and status notes daily.
- Resolution: Navigate corporate Accounts Payable (AP) processes to find out why an invoice is stuck (e.g., missing PO, wrong format) and work with us to fix it.
Data Administration
- Database Hygiene: Execute data cleanup tasks as directed by the Director of Client Services (e.g., removing duplicate records, verifying addresses).
- Data Entry: Accurately input client information and service data into our systems.
QUALIFICATIONS
- Minimum 2–3 years of experience in B2B Collections, Commercial Finance, or Accounts Receivable.
- Native or near-native English is required for handling complex conversations with Finance Directors and Controllers.
- Ability to balance firmness with professionalism.
- Experience working in a role where you had to coordinate with internal Sales or Account Management teams.
- Advanced proficiency in Microsoft Excel (maintaining complex tracking sheets).
- Familiarity with [Your CRM] and [Your Accounting Software] is preferred.
Vacancy posted more than 2 months ago
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