Collections Specialist | BPO
Full-time
The Hird Corp.
We're looking for experienced UK Financial Collections Specialists to join our growing team!
Job Description
- Handle inbound and outbound collection calls for UK-based customers.
- Negotiate payment arrangements while maintaining excellent customer service.
- Resolve customer concerns and provide appropriate account solutions.
- Ensure compliance with company policies and client guidelines.
- Accurately document customer interactions and payment commitments.
Qualifications
- At least High School (Old Curriculum), Senior High School Graduate, 2nd Year College Completed, or College Graduate
- Minimum of 1 year of collections experience handling UK, US, or Australian clients (any industry)
- Strong negotiation and persuasive communication skills
- Good understanding of the collections process
- Comfortable interacting with international customers
- Willing to work onsite in Eton Centris, Quezon City on a UK shifting schedule
Recruitment Process
- Initial Interview (HR)
- SVAR Assessment (Passing Score: 60)
- Final Interview via MS Teams
Vacancy posted 20 days ago
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