Patient Coordinator
15000 - 20000 PhpFull-time
Instalimb Solutions Philippines Inc.
Job Title: Patient Coordinator
Job Description:
Overview:
- Coordinate patients as contact window from production start
- Fixing the appointments and schedule with patients
- Call patients before the accommodation day to verify the appointment
- Communication with patients/visitors directly by answering or referring inquiries
- Receptionist operation
- Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.
- Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments
- Customer support operation
- Answering the patient concern
- Communication with the related department and obtaining solutions for a technical concern from a patient.
- Providing the solution and an answer to a patient in accordance with him/her questions.
- Customer success operation
- Boosting lifetime customer value and annual recurring revenue.
- Inspiring customer loyalty and retention.
- Reducing churn
Details:
- Fixing the appointments and schedule with patients
- Send notifications via SNS message to match the schedule of our staff in charge and the patient
- Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic
- Share the appointments result with related departments
- Call patients before the accommodation day to verify the appointment
- Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again.
- Check the related concern with patients
- Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient)
- Ask the patient if he/she will arrive with a companion
- Ask the vaccination status and current health condition the day before the said schedule
- Communication with patients/visitors directly by answering or referring inquiries
- Coordinates with the concerning departments regarding issues or irregularities with the patients
- Take over the communication of patients who is starting production from sales
- Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition
- Deliver new service information with our users
- Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.
- Monitors logbook for security purposes.
- Maintains telecommunications system.
- Inventory of consumables (socks, liners, bandages) from incoming shipments
- Purchasing pantry and office supplies
- Answering the patient concern
- Getting the problem/situation/request when the person got contact from the customer
- Can give the solution or explanation if the request is template one
- Communication with the related department and obtaining solutions for a technical concern from a patient.
- If the concern from customer is not on our template, escalate the trouble detail to the superior person
- Check the unclear point before explaining to the customer
- Boosting lifetime customer value and annual recurring revenue.
- Up-selling and cross-selling mainly through phone call and SNS
- Proposing additional purchases of consumables after the main product sale closes
- Proposing additional purchases to existing customers
- Inspiring customer loyalty and retention
- Making follow-up calls and providing information to customers to build rapport regularly
- Reducing cancellation
- Monitoring and reporting cancellation rates
- Making internal proposals to reduce cancellation rates
- Making approaches to patients to reduce cancellation rates
- To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them.
- To propose any solution to the supervisor or team member based on information you obtain.
- To provide the solution and an answer to a patient in accordance with him/her questions.
- If the concern from the customer is on our template, the person can answer after confirming the related member.
- The person can follow the company protocol for the explanation.
- Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company.
- Contributing to the team effort by accomplishing tasks for better results.
- Making and writing routine/ special report directed by the superiors
- Performing other duties as assigned by the superiors
- Making suggestions for improving operations in this position's role or beyond this role.
Must required skills:
- Must have a Bachelor Degree (any related course)
- At Least 2 years of Customer Service Experience including payment of management.
- Strong verbal and written communicator
- Self-motivated, self-disciplined and can do the job with minimal supervision
- Available SNS and telecommunications system.
- Good English communication skills (English & Tagalog)
Qualifications:
- Can speak Visaya
- Willing to relocate to Luzon Area
- Has experience handling Receptionist Tasks
- Good Listener
- Professionalism
- Customer-centered
- Multitasker
- Self-motivated, self-disciplined and can do the job with minimal supervision
- With experience, sales is a plus.
Salary range:
- Php15,000.00 - Php20,000.00 per month (To be determined according to ability)
Job Types:
- Full-time (8 hours a day)
Vacancy posted 21 days ago
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