Branch Supervisor
Full-time
Two Futures Inc.
CUSTOMER SERVICE
- Deals with all customer complaints and acts immediately to customer’s concerns to ensure that customer satisfaction is met
- Maintain positive relations with all contacts, guests, potential guests and team members in order to expand the branch’s pool of clients
- Responsible in promoting and marketing the company’s services and products, campaigns/promotions
- Recommends sales and promotional strategies for the branch
- Ensure employees’ adherence to the company’s objective on Customer Service excellence is maintained at all times
Sales Management
- Ensures sales targets including individual sales targets for the day/s, weeks or month are achieved at all times.
- Leads in the submission of monthly sales performance and analysis reports.
- Assist the AOM in development & implementation of actions plans for the achievement of targets.
- Conduct market and competition studies and surveys.
OPERATIONS
- Conducts daily cash audit of the total cash funds and records the same in the Daily Cash Count.
- Ensures adequate supply of all operating supplies and makes the necessary orders of select supplies
- Monitor’s staff attendance and ensure smooth and continuous operations of the branch
- Prepares the petty cash replenishment reports in Procurify
- Ensures that housekeeping standards, adherence to visual & product display guidelines, and security guidelines are complied with.
INVENTORY
- Updates inventory master file on a weekly basis and ensures that inventory count is declared following set protocols
- Safe keeps all delivery and transfer documents.
Other Tasks:
- Conduct Employee Performance Reviews
- Approves any service recovery discounts or discounts in general
- Ensures that all treatments finish on time (not going beyond) and are monitored
- Educate staff on how to deal with client complaints and how to up sell packages and services
- Initiate, recommend & authorize text blasts to increase sales and foot traffic
- Handles all staff problems and concerns, constantly ensuring that all staff mentally and physically fit for work
- Conducts pre-operations checking on cleanliness, orderliness, and readiness of the branch
- Ensures all Branch document is well filed and kept (Govt Permit, Memos, Service Reports etc).
- Ensures that regulatory permits are complete and properly accounted for
- Responsible in submitting required reports on or before set deadlines
- College Level
- Must have at least 3 years of supervisory experience in the wellness, grooming, hotel, restaurant, or other service-related industries.
- Highly organize and must be able to motivate her team, assess situations quickly and solve problems.
- Excellent written, verbal communication skills
- Must be able to work both independently and as a team player
- With sound judgment on handling basic to vital decision making, and can pay attention to internal and customers, and with excellent negotiation and speaking skills to resolve the issue
- Able to lead and handle cross functional roles or collaborative roles
- Must be willing to be assigned to BGC, Taguig City or Glorietta, Makati City
Vacancy posted 12 hours ago
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