Operations Manager
TDCX (PH) Inc
Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission
- Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
- Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
- Monitor costs and losses incurred by managing the team's contribution to the greater Customer Experience budget.
- Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
- Translate client company goals into clear and comprehensive directives for team. Support direct reports as they implement new directives.
- Lead and/or participate in CX-specific and/or client company wide projects that may be assigned by leadership.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
- Candidate must possess at least 2 years; associate of diploma courses are accepted.
- Managerial Experience of at least 4 years, with the last 2 years in an Operations Manager role in a BPO.
- Experience in leading & managing operations around eCommerce or Retail Customer Service for at least 1 year.
- Minimum overall BPO experience for at least 6 years.
- Experience in managing operations and CS KPI (Service Level, CSAT, AHT).
- Willing to work onsite.
- Able to work rotating shifts, permanent/night shifts, public holidays, weekends, render overtime.
Vacancy posted 17 hours ago
Similar jobs that could be interesting for youBased on the Operations Manager in Philippines vacancy
- ...JobSummary: The Senior Manager - International Trade Operations is responsible for overseeing and optimizing international trade activities, import/export operations, logistics coordination, and cross-border supply chain processes. The role ensures compliance with...
- ...Job Summary: We are looking for a highly organized and experienced Operations Manager to oversee daily business operations. The ideal candidate will manage both sales and operational teams, ensure smooth workflow, and support business growth across retail environments...
- About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients...
- ...Job Summary: The E-Commerce Division Manager will oversee and scale our entire online operations division across all channels. This is not just a listing management role. You will be responsible for revenue growth, margin protection, marketplace compliance, operational...
- ...Operations Manager (Sales & Lead Generation) – Specialty Food Company (Fully Remote) Salary: $1,500 to 2,000 Schedule : Mon-Fri 9am-5pm EST Sourcing Location: South Africa & Philippines Remote Work Overview Our client, a company known for creating artfully...
1500 - 2500 $
...Role Description This is a full-time remote role for an Operations Manager at a growing U.S.-based company. The Operations Manager will be responsible for overseeing and optimizing day-to-day operations, ensuring smooth execution of business processes, improving operational...- ...Role Overview We are hiring an Operations Manager to help build the operational foundation of an Australia-based, artist-led creative company expanding into its own anime animation studio. You will lead hiring, manage team operations, improve systems, and help turn...
1500 - 2400 $
...Position : Overseas Product Operations Manager Work Hours (Client) : 9 am to 6 pm Philippine Time Location of Search : Philippines (Remote) Type of Contract : Independent Contractor Salary: $1,500-2,400/monthly Company/Client Overview: The company is...1800 - 2400 $
...About the Client We’re helping an Australian mortgage brokerage find a Senior Mortgage Operations & Credit Manager to take ownership of the end-to-end mortgage and lending process within a fast-paced, high-responsibility environment. The company works closely with...- ...top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams:... ...Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase...
- ...About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join...
- ...About us This role is responsible for overseeing the transportation, delivery, dock management, and distribution under retail and FMCG operations to ensure timely and efficient movement of goods while maintaining operational efficiency and customer satisfaction. Responsibilities...
- ...USC in California back in 2009. After running short term rental management companies for more than a decade, I started Extenteam, a staffing and proptech company that helps short term rental operators. We grew to a team of 430 people and more than 10MM ARR, but we...
- Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact... ...from start to finish Build trusting relationships with managers, interviewers, recruiters and HRBP’s to collaborate and drive...
56199 Php
...in America , we'd love to hear from you! Title: Billing Operations Specialist Location: 100% Work from home in the Philippines... ...Role The Billing Operations Specialist is responsible for managing client billing operations, subscription updates, invoicing, refunds...- ...business process outsourcing firm that supports U.S.-based client companies with back-office and customer support services. As an Operations Assistant, you will play an important part in maintaining the quality and flow of operational work across administrative,...Remote job
- ...Role Summary The Banking Operations Associate manages end-to-end account onboarding and KYC refreshes for financial institutions and payment providers. This cross-functional role coordinates with Legal, Compliance, Finance, and Engineering to ensure an auditable,...
12000 $ per year
.... ABOUT US Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and...- About us At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive...
- ...law and Any other legal matters Research and evaluate different risk factors regarding business decisions and operations Apply effective risk management techniques and offer proactive advise on possible legal issues Advise and implement improvements of a legal...
- ...Position Summary The Finance Operations Analyst (AP/AR) reports to the Group Finance Manager and plays a key role in the day-to-day finance operations of a growing multi-entity organization. Initially supporting a designated cluster of entities, the role is responsible...
- ...The Role: The Operations Coordinator will play a vital role in ensuring the smooth functioning of daily operations within the organization... ...activities Support team members in project execution Manage schedules and logistics Assist in the development of operational...
- ...supporting People First. What can you expect in a SVP of Operations, SEA role with TaskUs: As the Senior Vice President of Operations... ...strategy to meet evolving industry dynamics. Performance Management: Oversee the performance of various operational units,...
- ...The Role: The Finance Operations Officer will play a crucial role in managing and optimizing the financial operations of the organization. This position involves overseeing financial transactions, ensuring compliance with regulations, and providing financial insights...
- ...The Role: The Operations Coordinator will play a vital role in ensuring the smooth functioning of daily operations within the organization... ...activities Support team members in project execution Manage schedules and logistics Assist in the development of operational...
1500 - 2000 $
...Looking for Philippines-based candidates Job Role: Admin & Operations Assistant Compensation range: $1,500 AUD - $2,000 AUD / Monthly... ...collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian...Remote job- ...partnering with a confidential client to identify a high-impact Chief Operating Officer to lead and scale their operations in the Philippines.... ...at a senior level Strong commercial acumen with P&L management experience Proven ability to scale and transform business...
480000 Php per year
...INCLUDE BUT ARE NOT LIMITED TO: Staff Scheduling & Coverage Manage daily and weekly staff schedules across multiple locations... ...business systems to support scheduling, client management, and daily operations Run basic system reports (appointments, memberships, call...18000 $ per year
...Role Overview: We are seeking a proactive and detail-driven Campaign Operations Specialist to manage and optimize our marketing campaigns across multiple channels. You will work closely with our marketing, content, and analytics teams to ensure campaigns are executed...720000 Php per year
...Role Overview We are seeking a detail-oriented Financial Operations Analyst to manage day-to-day bookkeeping while supporting financial reporting and performance tracking across the business. This role is ideal for someone who thrives in both structured accounting...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Manager. Be the first to apply!
