E-commerce Customer Service Representative
Much Prosperity Trading Intl Inc
MUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila.
Now, more than five decades and three generations later, Much Prosperity Trading expanded as a corporation under the name, “Much Prosperity Trading International, Inc.” on January 25, 2010. With over 50 years in the industry, MPTII is on its way on becoming the best of the best - with products at par with global standards, more professionalized systems, and empowered people.
Our House Brand Omega is MPTII's House Brand. Our long tradition, experience, and passion for innovation drive us to develop new products for the Filipino market. Our products have been carefully developed through a product development system and well-packaged to suit the dynamic needs of Filipino families.
Job Description
We’re looking for a reliable and customer-focused E-Commerce Customer Support Representative to join our growing team.
Job Responsibilities
Respond to customer inquiries via chat, email, and social media
Handle order concerns, refunds, returns, and delivery follow-ups
Assist customers with product information and order tracking
Coordinate with warehouse and logistics teams to resolve issues
Maintain accurate records of customer interactions
Ensure high customer satisfaction and positive buying experiences
Help monitor reviews and customer feedback across platforms
Qualifications
Qualifications
Previous customer service or e-commerce experience is preferred
Familiarity with platforms such as Shopee, Lazada, TikTok Shop, Shopify, or similar is a plus
Strong problem-solving and multitasking abilities
Detail-oriented and organized
Ability to work independently and as part of a team
Basic computer and internet skills required
Nice to Have
Experience using CRM or helpdesk tools
Knowledge of online order fulfillment processes
Social media customer support experience
Additional Information
Salary & Benefits
Competitive salary
Performance incentives
Career growth opportunities
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