Level 2 IT Support Engineer - BGC Night
TGT Global
IMMUNITY WITH A FULL STOMACH, STARTING DAY ONE!
Enjoy free daily lunch, Monday breakfasts, and Friday snacks—plus onsite support!
TGT-CODED BENEFITS - You deserve the best!
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
Vibrant City Location: Work in BGC (Night Shift!)
As an IT Support Engineer...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
Your Technical Profile
3+ years of required experience as an IT Support Engineer or similar technical support role
Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
Familiarity with IT monitoring tools and incident management systems.
Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
Strong problem-solving and decision-making skills.
AMENABLE TO WORK ONSITE: BGC Night Shift
Your Impact Starts Here
Incident Management and Ticket Resolutions
Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
Additional general administration tasks
Monitoring and Management of System Alerts
Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
Other key responsibilities
Documentation and knowledge sharing
Communication with customers
#WeAreTGT in BGC: Great Place to Work® Certified™
TGT’s branch in BGC is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you!
Experience our seamless 100% virtual recruitment . Apply anytime, anywhere!
Vacancy posted more than 2 months ago
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