Level 1 IT Support Engineer - BGC Night
TGT Global
POV: You're tackling IT tickets while the city sleeps. You're enjoying a night commute that feels effortless.
Soon, you'll get certified, sharpen your skills, and build your IT career. Step into an L1 IT Support Engineer role and start your growth journey today.
As an IT Support Engineer, work with our MSP Partners:
Work with a supportive team solving tech issues for clients in the US, UK, and NZ. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.
Ideal Technical Profile
2+ years of proven experience as an IT Support Engineer or in a comparable technical support role
2+ years of hands-on experience supporting Windows 10/11 in a corporate or enterprise environment
2+ years of experience administering Microsoft 365 (O365) , including user management and troubleshooting
2+ years of solid Active Directory experience , covering password resets, user account creation, group and access management
Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls)
Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support
Practical experience using IT ticketing systems in a fast-paced support environment
Excellent verbal and written communication skills , with the ability to explain technical issues clearly to non-technical users
Your Key Responsibilities
Monitor alerts ticket queue, investigate and escalate where needed.
Triage tickets (phone and email), quick fix – they have automation, they have an SDC.
Monitor support ticket queue progress and escalate as required.
Design and maintain process documentation for the service desk.
Provide 1st Level of support for incident and/or service requests.
Act as the first point of contact to the customer created tickets.
License reconciliation with Finance Team.
Accurately completing timesheets.
TGT-CODED BENEFITS: Enjoy ViTAL Perks!
Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams
Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Techno Global Academy: Train with Techno Global Academy through career development programs and certifications designed to strengthen your IT skills and accelerate your career growth.
Rewards & Growth: Enjoy 24 PTOs (with conversion), annual appraisals, employee awards, referral incentives, free daily meals & treats, overseas training opportunities, and a vibrant office culture.
Location : Work in Bonifacio Global City (Night Shift!)
ABOUT US @ TGT GLOBAL
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
Make the most of our 100% virtual recruitment . Apply today!
- ...breakfasts, and Friday snacks—plus onsite support! TGT-CODED BENEFITS - You... ...Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage),... ...Vibrant City Location: Work in BGC (Night Shift!) As an IT Support Engineer... You'll be responsible for providing...
1 $ per day
...ONE! Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! ViTAL perks await in #WeAreTGT: BGC Health & Wellbeing: HMO from Day... ...: Work in BGC (Day Shift!) As an IT Support Engineer, work with our MSP Partners: Work...- ...Work Setup: Onsite (BGC Taguig) Work Schedule: 24x7 Support Availability (including nights and weekends as required); Onsite - 5 Days... ...troubleshoot, and maintain enterprise IT network infrastructure. Hands... ...and 2 Dependents (On Day 1) Quarterly performance bonus...
- ...Primary Functions End-to-End Resolution: Manage technical support inquiries via phone, email and online ticketing portals, ensuring... ...information technology or related field Technical Proficiency: IT Infrastructure: Strong grasp of Windows OS environments, network...
- ...Working Setup: ~100% Onsite (BGC Taguig) Work Hours: ~11PM to 8AM Responsibilities: Team Leadership: Inspire and... ...Strong leadership, English skills, and workflow management US night shift, tool proficiency, high call volume comfort US RPO/volume...
- ...: Predominantly Night Shift Work setup... ...Work Location: BGC Taguig The Senior... .... Expertise supporting the technology that... ...within the Global IT Infrastructure group... ...years of telecom engineering experience with focus... ...maintain ongoing service levels, invoices, and...
- ...Network & IT Support First Principles Engineer & Senior Team Member We’re hiring for our Network & IT Support team , but we’re not looking... ...That's what ownership means here. We're hiring at two levels: ✨ FPE / First Principles Engineer • This is our leadership...
- • Proficiency in Human Resources (HR) and HR Management • Knowledge and experience with HR Policies and Employee Benefits • Skill in Personnel Management, including employee relations and conflict resolution • Strong interpersonal, organizational, and coTaguig20 days ago
- ...Post: Head Office, BGC, Taguig City Work... ...Hybrid Department: IT Contract Type: Temporary (1 year) Work Group: WG4 Professional Level: Experienced... ...Solutions Analyst (Data Engineer) The IT Business... ...business and IT while also supporting the design,...
- ...Work Setup: Onsite (BGC Taguig) Work... ...Flexible with mid or night shift schedule... ...computer science, IT, Engineering, or a related field... ...Service Delivery & Support: Assist teams in troubleshooting 2nd-level incidents and service... ...Dependents (On Day 1) Quarterly performance...
- ...April 2016. We are committed to supporting the goals of Arch divisions... ...insurance products. The Data Engineer will implement complex... ...integration Provide the appropriate level of documentation of sources... ...The ideal candidate has 1-2+ years of experience to 3-4+...
- Facilities Support Engineer Position Description Main responsibilities... ...contact for the company when it comes to coordination with the... ...based on the established Service Level Agreement. Responsible for... ...invited to be an owner from day 1 as we work together to bring our...
- ...Job Description: Business Process Support: Assist in analyzing and optimizing... ...years of experience as a Functional Support Engineer or in any related position Strong written... ...technical concepts to users with varying levels of technical expertise and provide...
775000 $ per day
...performance and reliability. Conduct testing and debugging of applications to ensure quality and functionality. Provide ongoing support and maintenance for existing applications. Stay updated with the latest industry trends and technologies to continuously improve...- ...software, network and other peripherals Resolve technical issues and respond on service requests in a timely manner. Endpoint support (Sophos, Intune, AD, M365, etc) Handle onsite/colocation equipment (server rack, structured cabling, etc) Provide after office...
775000 $ per day
...background — CKA certification preferred (team needs minimum 4 CKA-level IOs) • CKAD level for every IO • Git knowledge • Relevant... ...their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also...- ...established design control processes and good engineering practices. This job family programs and... ...is expected of you and others at this level Applies comprehensive knowledge and a... ...encouraged to apply. Cardinal Health supports an inclusive workplace that values...
775000 $ per day
...systems. Deep Technical Support & Root Cause Analysis -... ...Bridging Customer Impact and Engineering - Act as a liaison between the... .... Customer-Centric Service Level Objectives (SLOs) - Contribute... .../ Linux Foundation Certified IT Associate (LFCA) / Linux - ---...- ...join a growing team in BGC Taguig. The ideal candidate... ...will provide technical support and excellent customer... ...ensuring timely resolution of IT-related issues. Key... ...Maintain service level agreements (SLAs) and ensure... ...Free Dependents Night Differential Program...
- ...Working Setup: ~100% Onsite (BGC Taguig) Work Hours: ~ As Required Responsibilities: 1. Facility Data Verification & Maintenance Carefully review... ...efficiency. 3. Process Adherence & Operational Support Adhere to workflows and data entry...
775000 $ per day
...standards Check code coverage of unit and assembly tests and ensure it meets expectations Document the code during development to... ...their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide...- .... ~ Amenable to work ONSITE (BGC TAGUIG). ~ Able to start ASAP... ...staffing models, providing analytical support for business initiatives as... ...and 2 Dependents (On Day 1) ~ Quarterly performance bonus... ...development opportunities ~15% Night Differential ~24 Leaves Annually...
775000 $ per day
...identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves investigating and resolving complex issues across various components of essential business systems. This...775000 $ per day
...identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves investigating and resolving issues across various components of essential business systems. This role...- ...through automation. This role blends hands-on engineering with operational ownership, giving you... ...Linux and Windows environments Supporting virtualized and containerized platforms... ...Database knowledge (SQL) Experience with IT risk controls, audit support, or compliance...
- ...College Degree preferably in IT Related Courses At... ...to work ONSITE in BGC Taguig Must be ok with... ...technology Guide and support team on technical issues... ...and 2 Dependents (On Day 1) ~ Quarterly performance... ...development opportunities ~15% Night Differential ~24...
- .... ~ Amenable to work ONSITE (BGC Taguig). ~ Able to start ASAP... ...trends or concerns and makes data-supported recommendations. Data... ...Employee and 2 Dependents (On Day 1) ~ Quarterly performance bonus... ...development opportunities ~15% Night Differential ~24 Leaves...
- ...We are hiring for Senior Java Engineer (excellent microservices + AWS) in BGC, Taguig City. This is a Hybrid work... ...days RTO -Mon and Fri as default + 1 day of your choice (Midshift) and 2... ...WFH. Salary is up to 200k based on level. Requirements: ~10-12 years...
775000 $ per day
...critical business systems. Identify and solve issues within multiple components of critical business systems Provide dynamic support and ensuring the smooth functioning of the systems Collaborate with cross functional teams to identify root causes and implement...- ...unique as you are, with the global scale, support, inclusive culture and technology to... ...servers • Monitoring jobs/tasks to ensure it has completed successfully. Take... ...Work closely with implementation and engineering for BAU issues, also raise items as needed...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Level 1 IT Support Engineer - BGC Night. Be the first to apply!
