Customer Service Representative

Job Summary:

We are looking for enthusiastic, customer-oriented individuals to join our team as Call Center Agents. No prior BPO or call center experience is required. Successful candidates will be trained to provide excellent customer service, handle inquiries, and resolve customer concerns professionally.

Key Responsibilities:

• Answer inbound and/or make outbound customer calls.
• Assist customers with inquiries, requests, and concerns.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently and professionally.
• Maintain and update customer records in the system.
• Follow company procedures and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet performance targets such as call handling time, attendance, and customer satisfaction.

Qualifications:

• High School Graduate, Senior High School Graduate, or College Graduate.
• No BPO or call center experience required.
• Good communication skills in English.
• Basic computer and typing skills.
• Willingness to learn and undergo training.
• Strong customer service and problem-solving skills.
• Ability to work in shifting schedules, weekends, and holidays if required.
• Positive attitude and ability to work in a team environment.

Preferred Skills:

• Good listening and interpersonal skills.
• Ability to multitask and work under pressure.
• Attention to detail and accuracy.

Benefits:

• Competitive salary package.

Paid training.

• Performance incentives and bonuses.
• Career growth and development opportunities.
• Paid training.
• Health and wellness benefits.
• Supportive and inclusive work environment.