Brand Ambassador

DUTIES AND RESPONSIBILITIES

A. New Membership Acquisition & Sales

Achieve the assigned

New Join Members target within the prescribed evaluation period.

Generate and actively

pursue qualified membership leads and prospects.

Conduct effective

prospecting through walk-ins, referrals, inquiries, promotions, events, digital

channels, and other approved sources.

Present Anytime

Fitness membership options, programs, services, and benefits accurately and

professional

Conduct appropriate

sales presentations and membership consultation

Identify prospect

needs and recommend suitable membership options.

Convert qualified

prospects into new members through effective sales and follow-up techniques.

Maintain consistent follow-up with leads and prospects until a clear

outcome is achieved.

Record and update prospect and membership information accurately in the

Company's approved systems or records.

Monitor individual sales

performance against assigned targets and take corrective action when

performance is below target.

Develop monthly social media content for the local club in collaboration

with the Fitness Department to support promotional activities and increase

engagement across Facebook, Instagram, and other relevant online platforms.

Monitor and optimize social media content to maximize views, engagement,

inquiries, and messages from prospective members and leads.

B. Customer Focus & Member Experience

Develop and maintain

productive relationships with prospective and existing members.

Provide prompt,

courteous, professional, and attentive customer service.

Understand customer

needs, expectations, concerns, and objections.

Provide accurate

information and avoid making unrealistic commitments to customers.

Resolve customer

concerns within the scope of authority and escalate matters when necessary.

Seek customer feedback

and use it to improve service delivery.

Build trust and

long-term relationships with prospects and members.

Represent the Anytime

Fitness brand professionally in all customer interactions.

Go beyond basic

service expectations when reasonably necessary to provide a positive member

experience.

C. Job Knowledge & Technical Competence

Maintain sufficient knowledge of the Brand Ambassador's duties, responsibilities, procedures, and performance standards.

Understand and properly use applicable club systems, equipment, tools, and resources.

Maintain updated knowledge of membership products, programs, promotions, services, and

applicable policies.

Understand and promote the Company's mission, vision, core values, policies, and standards.

Perform assigned responsibilities in accordance with approved procedures and operating

standards.

D. Quality Consciousness & Productivity

Perform assigned work accurately, thoroughly, efficiently, and professionally.

Maintain accurate membership, lead, sales, and customer records.

Ensure that sales and administrative transactions are properly completed.

Manage working time effectively to maximize prospecting, selling, follow-up, and customer

engagement activities.

Maintain productivity standards regardless of workload or volume.

Ensure work output consistently meets established Company and club expectations.

E. Communication

Communicate clearly and professionally with prospects, members, co-workers, supervisors, and management.

Listen carefully and accurately understand customer needs and instructions.

Present membership information and sales proposals clearly and accurately.

Use appropriate communication channels when dealing with management and colleagues.

Maintain respectful, professional, and constructive communication at all times.

Immediately communicate material customer, operational, sales, or compliance concerns to

the appropriate supervisor.

F. Initiative & Continuous Improvement

Demonstrate initiative in generating leads and improving sales opportunities.

Proactively identify opportunities to increase new membership acquisition.

Develop practical approaches to improve prospect engagement and conversion.

Accept additional reasonable responsibilities when required by management.

Assist other team members when necessary.

Continuously develop sales, customer service, communication, and product knowledge.

G. Problem Solving

Identify potential sales, customer service, and operational problems before they escalate.

Address customer concerns promptly and appropriately.

Overcome reasonable obstacles affecting membership acquisition and customer service. Make appropriate decisions within established authority.

Escalate matters requiring management intervention.

Recommend practical and workable solutions to recurring problems.

Job Requirements

• Educational attainment: Bachelor Degree in Marketing or any Business related course
• Communication skills: Good verbal and written communication skills.
• Customer service: Ability to assist members, answer inquiries, and build relationships with prospective clients.
• Sales and marketing: Experience in sales, marketing, or membership promotion is an advantage and may be required by some branches.
• Personality: Friendly, confident, approachable, enthusiastic, professional, and reliable.
• Fitness interest: Genuine interest in health, fitness, and wellness.
• Computer skills: Familiarity with Microsoft Office, Google Workspace, and social media.
• Organization: Ability to multitask, manage leads, and meet sales targets.