Azure and M365 Cloud Engineer

SUMMARY

The Azure & M365 Cloud Engineer will design, build, and automate the Azure and Microsoft 365 platforms behind our managed cloud service, with a focus on infrastructure-as-code delivery for our clients. The role will be a senior escalation point for Managed Services, vendors, and Microsoft support, and partner with architects and Cybersecurity to modernize client estates.

JOB RESPONSIBILITIES

• Troubleshoot and resolve technical support requests within agreed SLAs, escalating internally or to third parties when required.
  
• Manage incident processes, including Major/P1 incidents and technical escalations for global clients.
  
• Review and provide senior-level sign-off for changes.
  
• Manage complex change requests with minimal supervision from L4 engineers.
  
• Collaborate with L3 engineers on the onboarding and handover of new clients.
  
• Develop automation scripts to improve operational efficiency and reduce manual work.
  
• Partner with the Client Relationship Management team on client escalations and service reviews.
  
• Support the technical and process development of L1 and L2 engineers.
  
• Drive continual service improvements across processes, automation, and technical operations.
  
• Identify the resources, knowledge, tools, and techniques needed to complete projects and resolve incidents and service requests.
  
• Mentor, advise, and guide colleagues.
  
• Manage client expectations through clear, professional, and friendly communication.
  
• Participate in the remote weekend and public-holiday support rotation.
  
• Follow all information-security policies, processes, and obligations.
  

QUALIFICATIONS

• Extensive knowledge of Microsoft 365 administration, including Exchange Online, Intune, Microsoft Purview, Microsoft Defender, Conditional Access, and SharePoint Online.
  
• Good working knowledge of core Azure services, including virtual machines, virtual networks, Recovery Services vaults, and reservations.
  
• Experience migrating services from other platforms to Microsoft technologies.
  
• Experience with AWS administration and resource deployments.
  
• Advanced automation and scripting skills.
  
• Experience managing complex changes, Major/P1 incidents, and technical escalations.
  
• Ability to work independently with minimal supervision.
  
• Experience mentoring and developing L1 and L2 engineers.
  
• Strong understanding of incident, change, and service-management processes.
  
• Strong client communication and stakeholder-management skills.
  
• Ability to participate in weekend and public-holiday support coverage.
  

Core Technology Stack

• Microsoft 365: Exchange Online, Microsoft Intune, Microsoft Purview, Microsoft Defender, Conditional Access, and SharePoint Online 
  
• Microsoft Azure: Virtual Machines, Virtual Networks, Recovery Services Vaults, reservations, and core identity and access services 
  
• Automation and Scripting: PowerShell and Microsoft cloud automation tools 
  
• Amazon Web Services: AWS administration and resource deployment 
  
• Cloud Migration: Migration of services from third-party platforms to Microsoft cloud environments 
  
• Service Management: Incident, change, escalation, and SLA management