Sr. Salesforce Admin

SUMMARY

We are looking for an energetic Salesforce Administrator to join an established Salesforce Application Administration team. In this role, you will participate in a variety of activities including system administration, user support, project management, business analysis, and the development of evolving Sales Cloud and Service Cloud environments.

This individual will work closely with internal stakeholders to understand business needs, define system requirements, and deliver solutions that align with organizational objectives. The Salesforce Administrator serves as a subject matter expert and internal consultant, providing both system administration and strategic guidance to drive productivity and operational success.

The Application Administration team is responsible for the administration, user maintenance and support, and in-application development of the organization's core business applications. This is a full-time position operating Monday through Friday.

JOB RESPONSIBILITIES

• Maintain and support a Salesforce environment with 400+ users across Sales Cloud and Service Cloud.
  
• Perform administrative functions including user maintenance (profiles, roles, and permission sets), reports and dashboards, custom objects and fields, page layouts, record types, deployment of change sets, and other Salesforce administration tasks.
  
• Create and maintain automation processes using Flows, approval processes, and validation rules.
  
• Utilize business analysis skills to uncover root causes, gather detailed requirements from business users, and identify process improvement opportunities through Salesforce.
  
• Serve as the primary escalation point for end-user Salesforce support and platform administration, coordinating with Application Development, IT Operations, and Information Systems Support teams as needed.
  
• Participate in the prioritization of enhancements and user acceptance testing for Salesforce-related projects.
  
• Collaborate with business teams and leadership to define and support the Salesforce roadmap by:
  
• Advocating for platform best practices and scalability.
  
• Promoting Salesforce features and capabilities that align with evolving business needs.
  
• Researching and recommending new tools and applications within the Salesforce ecosystem.
  
• Plan and prepare for upgrades and seasonal Salesforce releases while collaborating with teammates and business leaders on the platform roadmap.
  
• Record activities within the ticketing system, including documentation of support efforts, system changes, and customizations.
  
• Conduct end-user training and create documentation for new features, enhancements, and updates.
  
• Perform other related duties as assigned.
  

QUALIFICATIONS

Required Skills:

• Salesforce Administrator Certification.
  
• Bachelor's degree in Information Systems, Business, or a related field.
  
• Minimum of 3 years of Salesforce administration experience, or an equivalent combination of education and relevant experience.
  
• Strong troubleshooting, analytical, and debugging skills.
  
• Solid understanding of workflows and data relationships.
  
• Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders and build collaborative relationships across all levels of the organization.
  
• Strong organizational, prioritization, and time management skills.
  
• Flexibility and adaptability in handling frequent changes, delays, and unexpected events.
  
• Ability to identify, analyze, and resolve problems in a timely manner.
  
• Self-motivated and proactive approach to work, with the initiative to address issues independently and leverage available resources when assistance is required.
  
• Strong technical aptitude and understanding of the relationship between technology solutions and business processes.
  

Preferred Skills:

• Salesforce Advanced Administrator (ADM-211), Platform App Builder, or other Salesforce certifications.
  
• Proven experience with Salesforce technologies such as Flow and Lightning App Builder.
  
• Experience with Service Cloud, Sales Cloud, Revenue Intelligence, and HubSpot.
  
• Experience using Data Loader and SOQL.
  
• Experience managing users, sharing settings, and permissions through profiles, permission sets, and public groups.
  
• Working knowledge of Apex and Visualforce pages.
  
• Strong Microsoft Excel skills, including the use of formulas for data cleansing and management.
  

JOB REQUIREMENTS

• Should be open to work under a 1-year fixed term contract
  
• Should be willing to accept a long-term work-from-home arrangement.
  
• Should be amenable to a permanent night shift schedule.