Full-time Virtual Assistant

Join our team while working at the comfort of your home!

FULL-TIME VIRTUAL ASSISTANT

Job Description:

• Handle and respond to email and phone communications professionally and in a timely manner.
• Coordinate meetings, appointments, and events with strong organizational skills and attention to detail.
• Maintain and regularly update contact lists and internal databases accurately.
• Manage spreadsheets while ensuring data accuracy and consistency across records.
• Oversee client calendars, resolve scheduling conflicts, and optimize time management.
• Conduct research and prepare clear, concise summaries of key findings.
• Prepare reports, presentations, and supporting documentation as needed.
• Respond promptly to administrative requests from internal team members.
• Serve as the primary point of contact for customer service inquiries and concerns.
• Manage multiple tasks and priorities efficiently to maintain productivity.
• Track project timelines and ensure deadlines are met consistently.
• Review deliverables to ensure quality standards and client expectations are achieved.
• Identify process gaps and recommend practical solutions for improvement.
• Analyze data and prepare reports to support informed business decisions.
• Assist in tracking performance metrics and supporting goal-setting initiatives.
• Compile, maintain, and present regular performance reports.
• Perform additional administrative duties and special projects as assigned.

Qualifications:

• At least 1 year of experience in digital marketing, project coordination, or marketing campaign management
• Experience as a Virtual Assistant, in Customer Service, or within the BPO industry is an advantage
• Familiarity with modern tools and platforms, including desktop sharing, cloud services, and CRM systems
• Proficient in AI tools (e.g., ChatGPT, Sora, Midjourney, Lumen5, or similar)
• Knowledgeable in major social media platforms and their functionalities
• Proficient in word processing and spreadsheet applications (e.g., Microsoft Office)
• Experience using online calendars and scheduling tools (e.g., Google Calendar)
• Strong communication skills across phone, email, and messaging platforms
• Basic understanding of creative production (e.g., graphics and video content)
• Advanced computer proficiency and strong technical aptitude
• Excellent time management and organizational skills
• Ability to manage multiple projects and meet deadlines effectively
• Strong focus, attention to detail, and ability to handle distractions
• Flexible, adaptable, and open to evolving responsibilities
• Collaborative team player with a proactive mindset

Equipment requirement:

• Hardware: Laptop/Desktop (at least Core i3/Core i5 processor or any equivalent AMD processor) and 8 GB RAM)
• Headset: Computer headset with noise-cancelling feature
• Internet connection: Wired connection; minimum of 10 Mbps
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype

So, why join us?

• Permanent work-from-home
• Full Time and Long Term Employment
• Basic Salary + Government mandated benefits, Health benefits, leaves, bonuses, and other incentives
• Salary will be based on: Skills, Attitude, Performance, Attendance
• Opportunity for regularization and promotion
• US and Canadian clients
• Shift: Graveyard Monday to Friday
• Skills Assessment: 5 days

WE LOOK FORWARD TO WORKING WITH YOU!

WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.