Two-Way Radio Technician
Full-time
Cignus Philippines Inc.
Job Responsibilities – Two-Way Radio Technician
The Two-Way Radio Technician is responsible for the inspection, diagnosis, repair, testing, and maintenance of Cignus two-way radios and related communication equipment. The role also involves providing technical assistance to customers and ensuring efficient after-sales support.
Duties and Responsibilities
- Perform daily repair and maintenance of two-way radios and related communication equipment.
- Diagnose, inspect, and evaluate defective radios, returned units, and service units to determine the appropriate repair procedures and provide accurate technical recommendations.
- Conduct testing, troubleshooting, and calibration of repaired units to ensure proper functionality before release to customers.
- Document repair findings , service reports, parts used, and diagnostic results for proper monitoring and record-keeping.
- Assist customers by addressing technical concerns via telephone, mobile phone, Viber, SMS, and email , ensuring prompt and professional responses.
- Provide clear and accurate technical information and recommendations regarding repairs, replacements, and maintenance of radio equipment.
- Conduct field visits, ocular inspections, technical support, or product demonstrations when required by customers or management.
- Support the installation, configuration, and programming of radios and related communication systems when necessary.
- Coordinate with the sales and service teams regarding technical concerns, repair status, and customer requirements.
- Ensure proper handling, storage, and organization of repair tools, spare parts, and service equipment.
- Continuously update technical knowledge on new radio models, communication technologies, and repair techniques.
- Perform other technical duties and responsibilities assigned by management related to service and repair operations.
Vacancy posted 23 days ago
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