Field Technician
Full-time
Faithm Printers
Description
- Responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
- Must provide technical assistance with the installation of new machines.
- Must repair the machines for quality issues.
- Must place orders for additional parts and supplies to refill the inventory requested to admin and finance.
- They must set aside parts and supplies depending on the number of machines.
- The technician must maintain a record of issues and solutions.
- The Technician must accurately identify and resolve any technical issues and ensure optimum operating condition.
- Must handle customer issues as quickly as possible.
- Must assist the sales department with the new equipment to ensure proper placement and operation. The professional should take leadership in communicating equipment problems and solutions to the team.
- Must take up tasks such as new equipment set-up, equipment reconditioning and general technical service
- They must collaborate with the other technicians to keep up the optimum response time and customer satisfaction.
- Must keep track of the technician metrics such as response time, and calls per day should report to immediate superior.
- The technicians must be able to complete and possess the following successfully.
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
- Ability to troubleshoot and think independently.
- Mechanical and electrical aptitude and demonstrated
- Ability to train the end users.
- High School Graduate or Technical diploma or certificate in a relevant field.
- With or without experienced
- Must have own a motorcycle and have a valid driver's license.
- With pleasing personality
- Computer Literate
Vacancy posted 13 days ago
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