Practice Lead for Microsoft

Job Overview: The Practice Lead for Microsoft is responsible for defining, scaling, and governing the Microsoft practice across the organization. This role owns the end-to-end Microsoft capability—from strategy and architecture through delivery and optimization—ensuring the platform delivers measurable business value across sales, service, marketing, and digital engagement functions.

Key Responsibilities:

Practice Strategy & Leadership

● Define and execute the Microsoft practice strategy, roadmap, and operating model aligned with enterprise and client priorities.

● Position Microsoft as a core customer and engagement platform, supporting revenue growth, service excellence, and digital transformation.

● Establish platform standards, architectural principles, and delivery best practices across all Microsoft clouds.

Offering & Capability Development

● Build and evolve Microsoft service offerings, including:

o Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud

o Industry Clouds and custom Microsoft solutions o Platform integration, data, and API enablement

o Microsoft modernization, optimization, and managed services

● Define reusable assets, accelerators, reference architectures, and delivery templates.

● Drive adoption of DevOps, CI/CD, and quality standards within the Microsoft ecosystem.

Delivery Excellence & Governance

● Ensure consistent, high-quality delivery of Microsoft programs across accounts and portfolios.

● Establish governance, KPIs, and quality metrics covering platform performance, adoption, and business outcomes.

● Act as escalation point for complex or at-risk Microsoft initiatives.

● Ensure alignment with Microsoft release cycles, security, and compliance requirements

Talent & Capability Building

● Build and lead Microsoft teams including architects, developers, administrators, consultants, and QA specialists.

● Define role frameworks, skills taxonomy, certification paths, and learning journeys aligned with Microsoft standards.

● Foster a strong Microsoft community of practice and culture of continuous learning.

Client & Stakeholder Engagement

● Partner with business leaders, CIOs, and CRM owners to define Microsoft roadmaps and transformation plans.

● Lead discovery workshops, solution design sessions, and executive briefings.

● Act as a trusted advisor on Microsoft platform strategy, adoption, and value realization.

Commercial Growth & Partnerships

● Support sales and pre-sales by shaping Microsoft solutions, estimates, and proposals.

● Drive practice revenue growth through new offerings, account expansion, and long-term managed service engagements.

● Manage strategic relationship with Microsoft, including partner programs, certifications, and co-selling opportunities.

Requirements

Required

● 12+ years of experience in CRM, enterprise applications, or digital platforms, with at least 5 years in a Microsoft leadership or practice-building role.

● Strong hands-on knowledge of Microsoft platform capabilities and architecture across multiple clouds.

● Proven experience leading large-scale Microsoft implementations or transformations.

● Experience building and scaling delivery teams and platform practices.

● Strong executive communication and stakeholder management skills.

Preferred

● Microsoft certifications (e.g., Microsoft Certified Technical Architect, Application Architect, or Platform Developer).

● Experience in consulting, systems integration, or technology services organizations.

● Exposure to integration platforms, data platforms, and cloud ecosystems.

● Experience in regulated or enterprise-scale environments.

Success Measures

● Growth and maturity of the Microsoft practice

● Quality and predictability of Microsoft delivery outcomes

● Client adoption, satisfaction, and business value realization

● Revenue growth and partner standing with Microsoft

● Strength and sustainability of Microsoft talent and certification pipeline

Work Set-Up: Hybrid in BGC ( 1-2x a week RTO or as needed)