Technical Helpdesk
Temporary
Nityo Infotech
Description - Provide first-line technical support to users experiencing hardware and software issues.
- Utilize remote desktop support tools to assist users in problem resolution.
- Maintain detailed records of support tickets and document solutions for future reference.
- Collaborate with the IT team to escalate unresolved issues and participate in troubleshooting efforts.
- Deliver excellent customer service and communication to ensure a positive user experience.
Requirements
- Job Title: Technical Helpdesk
- Job Function: Other IT Jobs
- Responsibilities and Duties: Ability to diagnose technical problems and implement effective solutions.
- Working Conditions: Must be comfortable working in a fast-paced environment with shifting priorities.
- Qualities and Traits: Strong problem-solving skills with attention to detail and a customer-focused mindset.
- Job Title: Familiarity with ITIL framework and service management best practices.
- Qualities and Traits: Excellent verbal and written communication skills to interact effectively with users.
Vacancy posted 6 days ago
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