Call Center Agent (Healthcare)

Job Description We are looking for Customer Service Representatives for a Healthcare Account to assist patients and clients with healthcare inquiries, claims, and service-related questions. You will ensure accurate information, resolve concerns professionally, and provide a positive experience for every customer. Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email
• Provide information on healthcare services, insurance claims, and coverage
• Assist clients with submitting forms or claims accurately
• Resolve questions or issues efficiently and professionally
• Document all customer interactions and updates in the system
• Escalate complex issues to supervisors when needed
• Meet quality, productivity, and customer satisfaction metrics

• Hands-on experience in healthcare customer service within the BPO industry
• Opportunities to improve problem-solving and communication skills
• Exposure to a collaborative and fast-paced work environment

• High School or Senior High School Graduate (College level or graduate is a plus)
• Strong English communication skills
• Customer-focused, detail-oriented, and solution-driven mindset
• Basic computer skills and ability to multitask
• Willing to work onsite in Metro Manila
• Open to shifting schedules